"Best state agent I dealt with in the area. Specially Georgia was very helpful during all views and answered all our enquiries patiently."
"Riegan is extremely professional and responded to every question or query we’ve had."
"They respond to messages extremely efficiently and come back to you promptly with any queries you may have."
"It was great to be kept up to date with the progress. It was comforting to have someone keep the process going and to be there to answer questions and indeed to help with solicitors queries."
"They came to assist when we needed help and also kept us in the loop whenever new information was required."
"A very efficient service from Dixons. Excellent team, very helpful and communicative."
"I would happily recommend them to anyone and everyone in the area looking to both buy or sell."
Cons:
"Dixon’s is happy to charge and take letting and management fee from myself and the tenants they are incapable of providing a good service to landlords."
"The only thing I would caution would be using Conveyancing Connect. While nothing to do with Dixons directly, as conveyancers they were very poor."
"It should not be the landlord to call the agent saying the rent has not arrived."
"We are still waiting that someone does something about everything that's wrong in our house."
"However, I am not impressed with the management team."
"They are the rudest estate agents iv had to deal with."
"I contacted them many times and seems they don’t care!"
Professionalism
Pros:
"Mortgage broker Megan was extremely helpful throughout purchasing my property."
"All the team members were extremely helpful and due to this I was able to complete within the time frame."
"I can not fault the company. Great Service! The team are hard working and most importantly honest."
"The team at Dixons, particularly Claire Middleton and Jan Sturley, were a real help to us when we sold our property."
"Paul was our mortgage advisor, very down to earth got us a great deal on our mortgage rate, sorted out all insurances and was on hand every step of the way."
"Dale and his team is very friendly and professional, always reply to my emails and messages within a short period of time."
"David, who was incredibly helpful, honest, knowledgeable and was very professional in mediating between myself and the landlord."
Cons:
"It seems like a miscommunication about the insurance policy."
"I advised the work be done by a contractor and Dixons came back quoting £800!"
"Used mortgage advisor Paul Goncalves who found us a fabulous rate mortgage rate and insurance package to support our house purchase."
"Please do not sign up to this service expecting your property management to be easier or cheaper."
"I am still chasing them to get the deposit from the tenants, no luck so far."
"These tenants found and vetted by Dixon’s have left my house damaged, vandalised and dirty."
"To add insult to injury, they send me a quote for thousands of pounds to put the property back into a lettable state."
Efficiency
Pros:
"Can't fault them, tbf - went from having our offer accepted to getting the keys in around 3 months so understandably, we were thrilled with the services provided."
"Have used Dixons Selly Oak twice; first to purchase our house in 2017 and second to sell it in 2022."
"Dixons Selly Oak are great people, I had an excellent experience from viewing to after sales support."
"I have been very impressed with Dixons in Selly Oak from start to finish."
"Paperwork was easy and all online. Office is always contactable when needed."
"Last month Dal Bains, my dedicated property manager, managed to do what no previous manager had managed to do!"
"We dealt with Paul Goncalves for our mortgage who has been extremely personable and made the whole process stress free."
Cons:
"Unfortunately, the property was marketed with them for over 3 months without any serious offers close to the asking price."
"It also took 1 month and about 5 emails just to have them send me the tenancy agreement and relevant paperwork."
"Arranged a viewing and turned up on time- no agent was present so I phoned to be told by Dale who I arranged the viewing with that the owner had accepted an offer and he's 'tried to call me a couple of times'- no missed calls, texts or emails received on my end."
"The phone number of the property manager never work."
"Bad experience. Don’t let a house through them. I received the house uncleaned, gardens unfinished and full of dirts, fences is all broken and now has been 3 months without any repairs!"
"Terrible service. We rented a house, and it was handed it to us with many problems."
"When we called to ask that they solve the issues we were ignored EVERY TIME, they referred us to the property manager, who ignored us as well."