Chestnut Lodge Pet Crematorium and Pet Cemetery Reviews Summary

Staff and Service

Pros:

• "Everybody is so friendly caring and professional especially Laura."
• "Outstanding,compassionate,exemplary services..each pet was treated as an individual."
• "Stephen has handled the little body of my Jack Russel Casper with such a good care and respect."
• "Chestnut Lodge, I cannot admire them enough. Not only is their service so respectful, personal and caring, the staff are the most loveliest people."
• "Stephen and Ryan handling the emails and collection and return were fantastic and very respectful."
• "Stephen is compassionate, warmhearted, sympathetic, sincere, honest, delicate, gentle and absolutely the kindest man."
• "Stephen and his team at Chestnut Lodge couldn't be more caring, considerate and helpful throughout the entire process."

Cons:

• "I have tried numerous times on numerous phones to contact Chestnut Lodge to arrange cremation and payment but received only their voicemail."
• "Horrified and embarrassed, my husband called to explain the mistake and said we'd had no previous correspondence and didn't realise we'd not paid only to be greeted by a rude, unkind and completely unsympathetic woman who answered the phone."
• "At the appointment however I was met by a woman I can only describe as rude, agitated and with no interest in my story and wishes."
• "When I rang to complain I was told that this 'sometimes happens in transit when the glue has not set'."
• "The WORST pet cremation services I have ever come into contact with."
• "I'm disgusted by the service received at Chestnut Lodge and will never use them again, nor will my friends and family after they heard our story."
• "I honestly do not understand how they are still in business when they cant reply to emails or pickup the phone."

Facility and Environment

Pros:

• "The whole experience was comforting, peaceful and respectful."
• "The service provided was excellent and dignified."
• "The whole of Chestnut Lodge is spotlessly clean and COVID precautions are adhered to but at no time did it feel cold and clinical."
• "The crematorium is in a lovely quiet place, all you can hear are birds. Such a beautiful place."
• "The grounds are beautifully kept."
• "The surroundings are quiet and private and the grounds very well looked after."
• "The cemetery grounds were so heavenly, full of wildlife and we even had a deer running around, we couldn't have hoped for a better location for her to be laid to rest."

Cons:

• "It is shoddy, as is the felt on the bottom of the casket."
• "Please do not allow this woman anywhere near your animals it will be the last memory and destroy your last moments with them."
• "Not only did his plaque come back with his name spelt incorrectly and bad grammar in the chosen sentence below, but there was another cat's name on his paw prints!"
• "I had my dog Buddy cremated a few weeks ago. Got him home and a few days later I wiped his urn over with a cloth and the paint on his urn came off in one place."
• "NOT A WORD from them - which just goes to show this is all just a business and I do wonder if these people have any compassion at all."

Value and Keepsakes

Pros:

• "Pricing was also very reasonable."
• "I received a bamboo box with my dog's remnants wrapped beautiful and a discreet flower on the top which was such a pleasant surprise."
• "This time we had a little clay pawprint of our beloved cat and it's beautiful, a lovely keepsake."
• "The presentation box with his ashes and the paw print we ordered was so so lovely."
• "The paw prints are a lovely keepsake and I was really touched when asked which paw we wanted the prints taken from."
• "All that i was given of Nala had her name on, including her clay paws and fur cutting, it was so personalised and touching."
• "The care and detail they put into the keepsakes for my pet were just outstanding."

Cons:

• "I lost my beloved pet cat Sweep last week and was returned a casket, which despite being very nice, had the name plate stuck on at a very wonky angle."