Currys Reviews Summary

Customer Service

Pros:

• "Staff are always friendly and willing to help, and stock of products is always good."
• "Great experience from Ana how served us."
• "Fantastic customer service from Ethan who set up my laptop for me while I waited."
• "The staff were so helpful and friendly, we were accompanied by Heather throughout our time in the store, Heather was very knowledgeable and gave us some good advice."
• "Was served by the young lad Charlie on Sunday. He was a top lad and really helpful!"
• "Actually a busy Monday in this store, but was acknowledged and when helped by Alexanna, I was overwhelmed by her knowledge, professionalism and friendliness, an absolute asset to this Currys store."
• "EXCELLENT service from Rob today, very helpful & patient for the new Galaxy watch 4 classic."

Cons:

• "Literally everything about this 'experience' was bad. Staff standing around not helping."
• "Disgusting the way curry’s treat their customers."
• "Too few staff to help."
• "Absolutely appalling and disgusting service."
• "No apology, no replacement available so I tried to buy a different model and had to hang around for ten minutes for a member of staff to finally tell me that was out of stock too."
• "Staff only interested in serving new customers and not helping those who have had their on line orders completely messed up by Curry's."
• "Terrible Service."

Product Availability

Pros:

• "Their on line sales are very efficient though and delivery free and fast."
• "Benefits and negatives of TV choices were clearly explained."
• "Great selection of products."
• "This place has catered to all my electronic needs."
• "Lots of choice, lots of stock."
• "Great to have a shop where we can look at products before we buy."
• "Plenty of options on TVs."

Cons:

• "Went in looking to buy a new TV. Found one on display we liked. Asked a customer assistant if they had it in stock 'no it's discontinued and we won't be getting anymore' so why is it still on the shelves????"
• "Almost all of the tvs they didn’t have in stock and could only buy the display tvs."
• "Every TV I chose was unavailable for delivery out of stock."
• "I waited for over half an hour for someone to come and see me, to be told the laptop I wanted to purchase, and there in front of me, was out of stock."
• "Too many products out of stock or not available in store."
• "Most of the items I was looking for were absent from the shelves e.g. Tumble dryer and dish washer."
• "Many products are not available in store. Most stuff is only available online."

Staff Attitude

Pros:

• "Went to buy a new Fridge.. what a lovely lady who served us.. could not do enough for us."
• "This Curries store gets 5 stars as the staff were fantastic and so helpful."
• "Staff are and were amazing, one big BUT, out of the 8 items I wanted, they only had 1 item in stock, we had to settle for something else, and leave some to purchase elsewhere."
• "I found the people that work here are very helpful, approachable and polite."
• "The staff around the store were polite & helpful asking if we needed help."
• "She was very helpful and polite."
• "The staff are friendly and know their products."

Cons:

• "Colleagues see you and ignore you and walk in opposite direction."
• "rude, unhelpful staff."
• "Horrible experience. Besides low stock and rude staff, staff member Linda at the cashier decided to offer us a racist rant after we showed the valid 10 percent of everything discount code."
• "Joke of a store and manager."
• "If you want or are expecting customer service then don’t bother calling at the Ipswich branch."
• "Poor customer service. Knew what I wanted to buy before I went in but was advised by a unwelcoming person who was using a phone to book customers in that they would send someone over."
• "Shocking Service, went in today and waited 20 minutes for someone to even acknowledge us."