KFC Ardleigh- Ipswich Road Reviews Summary

Customer Service

Pros:

• "Staff were friendly and polite and what you would expect from a KFC joint."
• "Customer service has been great and the food quality hasn't caused me any illnesses so far!"

Cons:

• "The server had no customer service skills, it felt like he wanted to be anywhere else but there."
• "Staff were incredibly rude and food was below average."
• "Not very helpful at 1st window when I asked to add my student offer."
• "Rude members of the staff, condescending attitude, poor communications."
• "Hopeless staff, didn't get what I'd paid for and they couldn't even print me a receipt off apparently!"
• "Staff are so rude and are not helpful whatsoever."

Cleanliness

Pros:

• "When it opened it was new and clean."
• "Although it's a small restaurant it has good clean facilities on the day we visited."

Cons:

• "The screens to order food are dirty all of them."
• "Restaurant was dirty, staff were incredibly rude."
• "The place is so disgusting moved the table accidentally and the mess on the floor was so disgusting."
• "The place is really dirty, it needs a deep clean. Floors are sticky, no one wipes the tables."
• "A bit grotty. Nobody seemed to be clearing tables, so it was down to us to clean when we arrived."

Food Quality

Pros:

• "Good food, was very hot and fresh, good menu selection."
• "Good tasty chicken both traditional and spicy chicken."
• "The chicken was overcooked and dry. It did not taste fresh and juicy like it normally does."

Cons:

• "Food was awful, not a single crispy element to the fillet box all soggy and barely warm."
• "Food usually ok. Been going for the last few years."
• "The worst food ever, chips cold and greasy, chicken was raw, hot chocolate only lukewarm."
• "Food is disgusting all of the time, they somehow managed to send me a burger without the top bun on!!"

Order Accuracy

Pros:

• "Each time something is missing from the order...generally the service is really good and employees are really friendly."

Cons:

• "Took 30 minutes and they still forgot part of our order."
• "Mobile app is useless. Showed me an order from 3 months ago to go collect."
• "One of the worst KFC restaurants I have ever visited, the boy serving looked like he needed a good scrub in the tub, no customer service skills whatsoever, we took our food home only to find that my chicken burger hadn't been put in the bag."
• "The worst service ever!! We got a bucket and it was full of legs but thought it’s okay maybe some small issue with it being busy but no ordered again and we got again a bucket all legs bar 2."

Service Speed

Pros:

• "Food was OK and came relatively quickly - we found that the portions were a bit smaller than equivalent branches."

Cons:

• "Very slow service with 3 people at the till, not rushed at all. Not looking like they know what they're doing."
• "Always slow, sat in drive through for 55 mins with no movement or communication."
• "This particular KFC is definitely the worst one in the area. Always running slow can wait up to 30 mins for small order."
• "Drive through queue 40 minutes, staff come across so rude (doesn’t hurt to apologize for a ridiculous wait) and stone cold chips - not to mention about 12 of them!!!"