DHL Parcel UK Depot Reviews Summary

Intercom and Apartment Access

Pros:

• "All we had to do was press the button on the intercom with the appropriate apartment number or dial our neighbor's number - an option was added as if we were not there!! !"

Cons:

• "I don't have the package, but I have 2 great photos of the entrance door to the staircase."
• "No one opened the 'supplier'!"
• "Never again this 'reputable' delivery company!!!!"

Customer Service and Communication

Pros:

• "I then called back and spoke to another call handler (based in the UK) who was much more helpful in escalating my response."
• "Was served by Dominic who was eager to help and find out where my other order was. He waited while I looked for it and he suggested another way to look for it. He even managed to find out that It hadn't been dispatched yet. I am very thankful to him for his time and help."
• "I was frustrated as the drivers were absolutely useless but the front office guy was extremely helpful and took a lot of time to locate my parcel in the warehouse. Great customer service on his part."

Cons:

• "Absolutely dreadful service, promises after promises but no delivery."
• "If you manage to speak to a customer service agent (good luck with that) they come back after waiting on the phone for 15 minutes to say they cannot contact the depot."
• "The app says that nothing has happened either… utterly useless!!!"
• "It's always a useless machine. Rubbish service."
• "The phone number for customer service has only an answer machine that tells me my reference number does not exist and hangs up and there is no way to speak with a breathing human being."
• "You have to send email and wait for 5 days or reach them through social media and even then its take hours and they most likely can't resolve the issue straight away."

Delivery and Timeliness

Pros:

• "The parcel service at Enfield was fine."

Cons:

• "Embarrassing service. Booked an overnight delivery for an essential part to arrive pre-10am. Nobody showed up, nobody contacted."
• "DHL kept returning back my parcel to the depot for no reason."
• "My package was there, but there was no real help, it was a large heavy item."
• "No one at the front desk, have to shout someone down to listen to you, my parcel was supposed to be delivered Tuesday, nothing."

Depot and Collection

Pros:

• "The young lad that gave me my four parcels was super polite efficient and just a nice guy."

Cons:

• "This is a big distribution warehouse, but the front desk is unmanaged almost all the time."
• "Very strange, so to say, delivery from this depot."