French Click Reviews Summary

Customer Service

Pros:

• "They responded *immediately* with a refund."
• "When I rang the company they were very apologetic and gave me a refund. Good service."
• "Very helpful customer services, merci Muriel."
• "French Click were fast to respond and deliver. Great customer service and great range of products!"
• "Muriel was very prompt and efficient and dealt with my request."
• "Spoke to the lovely Beth in customer services and have reordered."
• "Staff were friendly and quick to reply (emails or social media)."

Cons:

• "Shan't be using them again."
• "The customer service of this shop is awful."
• "No apology. Totally unconcerned."
• "They refuse to refund me as I didn't keep the receipt."
• "Awful company, poor almost non existent communication."
• "Very poor customer service. I placed an order and they sent me the wrong product."
• "Thoroughly disappointed with all communication and service. Don't waste your money."

Delivery & Packaging

Pros:

• "First shipment perfect, exactly as ordered well packed and protected and on time."
• "The bottles came well wrapped and all stuff arrived on time."
• "I was able to pick a delivery slot that suited me and they arrived well packaged ready for my partner to enjoy."
• "Delivery was a reasonable price and was very quick with perishable stuff well insulated in 'cold wrap'."
• "Items are very well packed and well insulated."
• "Everything was delivered on time and nicely packaged."
• "Order arrived on time and well packaged."

Cons:

• "Second shipment not good."
• "A key fresh product (40% of order value and the main reason for the order in the first place) was not shipped and no advance notice given."
• "Their packaging for cold products is a nightmare of horrendous plastic pellets that don't seem to be recyclable."
• "Several of the cooling packaging were ripped and leaked on the cool products."
• "It is difficult to get suitable delivery slots or be certain whether everything will turn up on the day."
• "Goods were ludicrously over-packaged, and yet handled so carelessly that the part of the goods were damaged and leaking."
• "Order arrived in such a badly packaged box. Delivery was three days late. No ice packs with meat, so that’s all ruined."

Product Availability & Quality

Pros:

• "Everything was excellent: the products were already known to me, just hard to find in my local stores."
• "Every time I get a parcel from you, it’s a bit of France on my doorstep…Highly recommended."
• "Being able to get my roast chicken rillettes, being unable to go to France for shopping was fantastic."
• "All items consumed so far have been of very good quality and as we remember from our holidays in France."
• "Great products, just like I remember them from France."
• "Everything was fresh and with the use by date similar to the same food when you buy in France."
• "The food is authentic French food, great quality."

Cons:

• "Not everything is in stock even when it is listed on the website."
• "The main item of my order wasn’t available but I wasn’t informed otherwise I would have chosen a substitute."
• "I was so disappointed with the chocolate Cote D’Or, it has changed since we use to buy it regularly on our visits to France."
• "Absolutely appalling I ordered weeks before for a surprise for my fiancees birthday, at no point on the website was I told the item I ordered could not be shipped."
• "Disappointing. I ordered 7 items, 2 weren’t available and taken off my order, and 2 were swapped with inferior and unbranded substitutes."
• "One of the cheeses (President Brie) only had 8 days left until its sell by date."
• "Only problem was that the white asparagus were rotten."