Costco Wholesale Reviews Summary

Product Selection and Quality

Pros:

• "Top quality food products that taste like proper restaurant food."
• "They have great products for reasonable price."
• "The store is pretty spacious and has a good variety of items."
• "Some really good quality meat, vegetables and fruit."
• "The selection is vast, and the quality of the products is consistently high."
• "Good deals on fruits and vegetables, electronics and clothing."
• "Quality is excellent specially for the in house Kirkland Brand."

Cons:

• "They only have selected products, its better to go to Costco in Watford, the bakery section is limited."
• "The electricals are hit miss with the prices and options."
• "Usually good but watch it for the fruit and veg, the last three times i bought the broccoli salad went straight to the bin."
• "Vast majority of stock is of own or non branded goods yet eg, food items are priced the more than supermarkets!!"
• "Most products are more expensive than Aldi, Asda or Tesco."
• "Not everything is cheaper and the presumption buying in bulk does not hold."
• "The beef did not taste great, a lack of aromatics which is the basis for such a simple dish and there were barely any staple vegetables to be seen or tasted."

Customer Service

Pros:

• "Fantastic Tyre Service staff!!"
• "The staff members were friendly, knowledgeable, and always willing to assist."
• "I am very happy with the service has been offered here and staffs are very helpful."
• "Staff on tills are always so lovely."
• "Very friendly staff and welcoming shopping environment, ample parking space and huge variety of products."
• "The staff was helpful and friendly."
• "Staff are very friendly, caring and the manager was super helpful today as my car battery died just before the shop closed."

Cons:

• "I noticed that there were employees, one of them named Shaun and the other Jane, who dealt with customers in an impolite manner, and the boss did not try to stop them."
• "The staff had no urgency and were not polite, doing things in their own time instead of prioritizing customers."
• "Service was incredibly slow and bad despite arriving at a quiet time and there was a hair in my pizza."
• "The staff members here r absolutely disastrous,disrespectful and extremely rude!"
• "Useless staff, specially the supervisors or manager so helpless, you asked them a question they just walk by you and ignore u."
• "Staff on the tills, especially the females...no manners,no hi,no bye,no thank u."
• "Terrible customer service."

Store Experience

Pros:

• "This place has managed to organise the crowds and make shopping easy."
• "Great warehouse stacked full of mind-blowing goodies as well as their normal all year produce."
• "The store is spacious and well-organized, making it easy to navigate through the aisles and find what you're looking for."
• "Large spacious store with many of departments."
• "It's great for household brands you would buy at the supermarket."
• "The layout is designed in such a way that it provides a pleasant shopping experience, with clear signage and well-stocked shelves."
• "You can find everything you need."

Cons:

• "Before I came back my cart was gone had to go back down stairs and start all over again."
• "They Sold us expired Chicken."
• "Worst experience ever, just dont know how can this happen queuing line from door to tills to go outside is crazy."
• "Parking here is weird, all the disabled spots are outside of the covered car park."
• "To try something new I had decided on the ‘Aberdeen Angus cottage pie’ cottage pie was quite bland."
• "Crowded and dirty food court."
• "The staff working at the front reception dealing with refunds, exchange and membership cards can be extremely rude, unfriendly and impatient with customers."

Additional Services and Amenities

Pros:

• "Good ole Costco has located itself in Wembley 😊 Its much easier to get to and a lot warmer for their staff who check ur shopping and receipt at the exit when you leave."
• "Free parking as well.."
• "Pizza or jackets potatoes very nice and filling good value for money."
• "The jacket potatoes are really popular and tasty too."
• "The cafe is without doubt the best value anywhere."
• "The pizza from here is just delicious. A massive slice for a cheap price."
• "The best fresh bakery with a wide variety of cakes, desserts etc to choose from."

Cons:

• "The ice cream machine was out of order. Neither of the drinks machines had any ice."
• "Parking for electric vehicle is very painful."
• "The mint chocolate chip gelato though is the food court highlight."
• "Good food deals at its restaurant."
• "Food ordering system also was not good. No machines for ordering and limited options."
• "Annoying when they run out of jacket potatoes though."
• "I love eating at the cafe as their baked potato is so good."

Membership and Pricing

Pros:

• "Requires paid membership, which will probably pay for itself with some shrewd shopping."
• "Well worth the membership."
• "Membership."
• "Special membership is required to go to this shop. Prices are reasonable and the variety is good."
• "You get good deals on wholesale purchases."
• "Unbeatable value both in the warehouse and the food court."
• "Was able to use my USA Costco membership, so happy about that."

Cons:

• "Just only one drawback is that we have to renew our membership and that also £30."
• "Item price does not include tax, and you have to buy a membership to even purchase things."
• "You wish to see reduced prices, but in reality nearly all the products have taxes added twice."
• "This company has the most disappointing membership system."
• "You pay them free money for a membership, you have nothing organic, you have no plastic bags, confusing prices."
• "No idea why memberships are not free or why are needed."
• "Only issue I dislike is the method of payment."