Taypark House Reviews Summary

Surroundings & Location

Pros:

• "Beautiful surroundings, will certainly be coming back."
• "Magical hidden gem in West End of Dundee."
• "It has well wooded grounds so seems to be in the countryside."
• "The hotel is surrounded with lots of trees and the atmosphere there, it was just very tranquil and lovely!"
• "The location is absolutely lovely, amazing and relaxing place to have breakfast or lunch."
• "The grounds are also lovely. Our photos are really pretty, and the hotel really is a beautiful location to host an event."
• "Beautifully located and decorated hotel overlooking the Tay."

Cons:

• "We were not thrilled to find we were very close to the airport with quite loud flights going into the evening (9pm with us having small children)."
• "Sometimes the airport can be heard it is just down by the river."
• "Unfortunately the disabled access was very difficult for a wheelchair user. The access was over a gravel pathway."

Rooms & Amenities

Pros:

• "Lovely rooms, Cafe breakfast rooms with a log fire burning, cosy."
• "The bathroom wasn't the usual afterthought - it was a spacious and beautiful room in and of it's own right with a fabulous free standing bath."
• "We stayed in the Cedar View room 105, which was very large and spacious and tastefully decorated."
• "The new room (202) was quite different, really lovely."
• "Our bedroom was enormous, the bed was extremely large and extremely comfortable."
• "Room and en suite were spacious and comfortable."
• "The rooms are beautiful and we even got the bridal suite since we were the only guests there."

Cons:

• "Our room was not serviced... What we got was used paper cups which was filthy inside and had lipstick stains on outside."
• "The annexe rooms were a disgrace. They were unclean, had broken showers, the kitchen was filthy with used crockery in the sinks and suitcases lying around."
• "The carpet was stained and the furniture looked horrible with watermarks from drinks."
• "There were bulbs out on the light, the door handle to the room came off in our hand."
• "Our room seemed pretty clean, however, there was black mold in the shower and sink."
• "The hotel looks lovely from the outside but a little tired in places inside."
• "Maintenance of shower disappointing as valve was not working properly. My wife was nearly scalded."

Service & Staff

Pros:

• "There was plenty of staff to look after you and dishes were served promptly."
• "Lovely staff... Incredible hospitality!"
• "Staff are friendly and welcoming."
• "They thought of everything, even having ironing boards and irons available for last minute pressing."
• "The service and staff here were honestly were exceptional."
• "Friendly and professional staff."
• "The staff could not be friendlier or more helpful during the trip."

Cons:

• "However no surprise that two weeks before the wedding we were told these rooms would not be available as the council had not approved usage."
• "Staff didn't know soup of day, no dessert menus just told to go down stairs and choose one of 3 cake options."
• "Staff being under lots of pressure forgot what was on drinks order which was written down, took other staff to sort eventually."
• "However they all need better training, as we had to repeatedly ask for straightforward things such as menus, plates for toast, a second tea bag for an enormous teapot etc."
• "Our service was very poor from a waiter who initially came into the pod and pointed us in the direction of (what he thought was) the correct menu."
• "Staff were never to be seen."
• "Seemed to be understaffed so the service was slow and had to get our own cutlery from another table."

Food & Dining

Pros:

• "Fantastic beautifully cooked and presented food, great setting and ambience."
• "Taypark always deliver on their food and their cocktails are great."
• "The chef had prepared a vegan menu for us with two options for each course."
• "We had 5 course taster menu with voucher and food was fantastic."
• "Both breakfast and dinner were beautifully presented and beautifully cooked with good quality ingredients."
• "Food is delicious, the cakes are beautiful!"
• "Enjoyed well presented and beautifully roast beef."

Cons:

• "Ate a avocardo and prawn wrap which tasted only of unseasoned avocardo."
• "Sadly the honeycomb was burnt and tasted like like carbon."
• "The vegetables for the steak pie were stone cold, the sauce was cold and the chips overcooked and dry."
• "The 'vegetable soup' was like pureed cauliflower, it had very little taste."
• "The steak pies were pre made and had soggy tops, the beef in the pie was soft but basically swimming in watered down bisto water."
• "Food was ok. Would say it was pub level food, not nice restaurant level."
• "The food was mediocre with very small portions for the price."

Management & Policies

Pros:

• "Can't say enough about this place, was here on a budget stay for work, and was so surprised when I arrived, absolutely incredible."
• "Our experience at Taypark was truly wonderful!"
• "It was a wonderful affair with fantastic memories created."
• "We got married at Taypark in early November and wanted to share our experience to help other couples."
• "Thank you for a very pleasant stay- you deserve to do well with this sort of standard and attention to detail."
• "The house has kept a lot of original features which adds to its comfort."
• "The building and interior were beautiful, service was good and the food was delicious."

Cons:

• "This hotel has taken thousands of pounds from engaged couples to host their weddings but has decided to keep the money but not provide services."
• "Idyllic hotel in lovely surroundings however the management couldn't resolve 3 main issues I had which spoiled my stay and subsequent thoughts on the hotel."
• "We will NOT be returning…"
• "Bought an itison voucher for here as a gift but due to circumstances out of our control we were past the date for booking."
• "AVOID AT ALL COSTS!!!! Having visited this venue a number of times for food I had looked forward to attending again for an upcoming wedding, however the management appear to be selfish and are keeping money from couples whose weddings are unable to go ahead."
• "The wedding coordinator was difficult to communicate with."
• "The manager ‘Stewart’ decided to reveal who he was at this point and immediately decided to threaten to call the police."