Cha Sha Wembley Reviews Summary

Food Quality and Taste

Pros:

• "The samosas and samosa chat are amazing, and the chai is great too."
• "The sandwich was perfectly toasted and the filling was flavorful, with a nice balance of chicken and sauces."
• "The fries were crispy and cooked to perfection."
• "The lamb tunde (paratha wrap) was absolutely incredible, proper home made stuff, so many flavours in my mouth."
• "The food was made fresh, the portions were a good size and the service was very quick."
• "Loved the loaded chicken chips and the paratha rolls were also tasty."
• "The food was delicious. Will definitely go again!"
• "We had the matka chai and the cha sha blend which I highly recommend."

Cons:

• "There is a hygiene issue at the place, most probably could cause watery gastrointestinal discharge, commonly known as diarrhoea."
• "The aesthetics are pleasing whilst the food has mixed messages with a painful outcome."
• "The desi breakfast is a culprit to the painful aftermath."
• "The chips were too salty and kebab roll was thinner than little ungli."
• "The matka chai was never good here."
• "I didn't try the food as the tea was not great."
• "The tea itself was pathetic. And obviously not matka chai at all."
• "The food quality was so much better in 2022 as well as the customer service and attentiveness."

Customer Service

Pros:

• "The brother at the counter was super kind, I was new to the area and he was so considerate."
• "The staff were friendly, attentive, and knowledgeable about the menu."
• "The staff members were friendly, attentive, and well-versed in the menu, providing valuable recommendations."
• "Staff very friendly and welcoming."
• "The lads behind the counter were a friendly pair too."
• "The staff behind the till are cheerful and happy to help."
• "Great customer service, staff were really nice."
• "Friendly staff with good service. A buzzer is given to notify you of when your order is ready."

Cons:

• "Service is not good, staff members are rude."
• "The person serving us behind the counter was on the phone which isn't good customer service."
• "A lack of common sense and respect in most of the staff."
• "The staff don’t care at all no customer service just seem in a hurry to go home."
• "The service was okay but the tea is below average."
• "THERE WAS NO SOCIAL DISTANCING, NOBODY WEARING A MASK, NOT EVEN THE WORKERS BEHIND THE COUNTER."
• "Absolutely disappointing service and food."
• "The food was awful and very bad value."

Value for Money

Pros:

• "Great place to have tea and relax."
• "Amazing little spot for house blend authentic cha and so many different options for food."
• "The best chai in the area. This place is amazing."
• "Finest Matka chai and Cha Sha blend I have ever had."
• "I highly recommend them ❤️"
• "The lady that served us was so welcoming and for first-time customers that's all we want alongside good food and chai!"

Cons:

• "However, I did find the prices a bit steep for the portion sizes."
• "I must admit that I found the prices to be slightly on the higher side considering the portion sizes provided."
• "They never have karak chai available from the menu and always ask to buy matka chai instead so that they can charge 1 pound extra to everyone."
• "£3 and 20 minutes for a below-average cup of tea is absolutely not worth it."
• "A little pricey - but worth it."
• "The ambience is a big hit but the menu is overpriced."
• "Ambience is quite nice but I think an overpriced menu."