RING Jewellers Reviews Summary

Customer Service

Pros:

• "The staff were so helpful, really friendly, not pushy at all."
• "Customer service has been amazing (quick responses to emails, friendliness of staff, knowledge and experience etc.)"
• "The team are a delight to work with - very friendly and answered all of my questions cheerfully."
• "Everyone I was in touch with via email or text treated me with informal ease and they guided me to give me what I wanted."
• "The staff in RING were so helpful on all our visits."
• "They spent time and care talking through the design options and were clear on timescales for making the ring."
• "Everyone there is incredibly friendly, helpful and knowledgeable and their prices can’t be beat."

Cons:

• "If there has been a delay and things are not going to be ready for the anticipated date, I would expect to be informed as soon as possible."
• "I understand that sometimes mistakes are made but when making such a high value purchase I expect a level of service that keeps you up to date with important developments during the process."
• "So overall, they clearly have talent in designing and making rings but I would be cautious of working with the shop on a tight timeline and aware you may need to be proactive in following things up."
• "They thankfully arrived the Friday afternoon before the wedding but this was unnecessary additional stress in the final days run-up."
• "When I arrived the staff members looked concerned and told me that my ring was not ready; there had been an error."
• "Despite this clear error on their part we were not offered anything to compensate for the disruption."
• "Unfortunately my bespoke wedding band did not fit against my engagement ring at all."

Design and Craftsmanship

Pros:

• "The detail and quality is unbelievable."
• "The finished rings are stunning, I would definitely recommend them if you are looking for something special."
• "Honestly the art work the shop provides in rings and jewelers is above and beyond anywhere else."
• "The finished product was absolutely stunning I couldn't have been more pleased."
• "The craftsmanship is excellent."
• "The skill and craftsmanship is of a very high standard to the very finest detail."
• "The designs are stunning and totally unique, everyone compliments my ring and I get to tell them it's one of a kind!"

Cons:

• "The first ring was very beautiful and well-made, but it was quite a bit larger than I had anticipated and I wasn't comfortable wearing it on an everyday basis."
• "The shape was completely different; they asked me to try it on various different ways and holding them together off my finger but there were big gaps."
• "We picked a size of ring for one of the rings that might have turned out less than perfect and they let us know upfront a few days after our order."
• "But Stuart and his team put a lot of time and effort into thinking about what could be done to alter it and, at no extra cost, made it into another extremely beautiful smaller ring that I absolutely love."
• "A few days later we got the news that they made new tools and are now confident there will be no problem!"
• "Additionally, when my wife wasn't completely happy with the ring in the first instance, they were more than happy to make changes for free and did so very quickly!"
• "I then had my engagement ring melted down and completely re made here after the original design was found to be defective."

Value and Pricing

Pros:

• "Both times their response has been quick, the work has been fantastic and they have charged me a very reasonable price."
• "Even better the price was very fair."
• "Ring came in at about a third of the price of other establishments and I cannot fault the service or end result."
• "The prices are very reasonable, especially considering the quality of the end product."
• "The price was reasonable and a lot cheaper than an antique ring."
• "Great business and lovely people, very reasonable in prices."
• "They came up with good suggestions, the price was great and I didn't ever feel like they were trying to get more out of me."

Cons:

• "I'm already looking forward to saving up for a companion piece to go with this one."

Unique and Personalized Experience

Pros:

• "We wanted something modern and bespoke and we found it at Ring!"
• "What makes them so special is that they each contain a tiny sliver of metal from our cars, the cars being the reason we met in the first place."
• "The ring is amazing and it's so special as it's allowed me to create a contemporary ring with a sentimental value."
• "The finished piece exceeds my expectations and I now have a ring containing the gold from my Godmother's ring and an emerald."
• "They recreated it using white gold and white sapphire, sourcing an unusual cut of stone and always being quick to respond to queries and ideas."
• "Just received my beautiful custom ring made from my wedding and engagement ring and others and it arrived on my birthday so was even more special."
• "After my partner was left his late Dad's signet ring, we decided it would be lovely if we could incorporate it into his wedding band."

Cons:

• "I never leave Google reviews but I really wanted to indicate to those who do not live in Brighton to not be put off by distance and inability to visit the shop."