Cake Craft Company Reviews Summary

Product Range and Availability

Pros:

• "Excellent shop for bakers! Not only are they always fully stocked on all things baking..."
• "This store has a good range of products, from food colouring, cake boxes to cake boards."
• "I almost didn't order due to the reviews but went ahead as they have the Fat Daddios cake pans available for the best price I could find online."

Cons:

• "However, it’s somewhat challenging to shop here as half the products are not priced."
• "I tried calling over 20 times but no one ever answers. I also left a voicemail. I am now stuck out of pocket with items I do not want."
• "When nothing goes wrong with the order then it's ok. Sadly I had several bad experiences from receiving products which have been past expiry date..."

Customer Service

Pros:

• "Staff are wonderful, one of the ladies at the till could see my hands were full so she went and grabbed a few things for me..."
• "This company provides 5 star quality in their products and services! The Staff are incredibly supportive and always have the customers needs at forefront!"
• "I’ve used them many times and they’ve always completed every order quickly and efficiently."

Cons:

• "Awful company please avoid. They tick dispatched but don't actually pass the package onto royal mail until much later."
• "Ordered on Saturday with next day delivery, next Saturday stuff is still not here, blaming on Royal Mail..."
• "Thinking of contacting consumer affairs and also The One Show. The service from this company is BAD and basically they are thieves!"

Shipping and Delivery

Pros:

• "Great experience. I always order here for my cake business. Recently I forgot to pay for express shipping, they were able to fast track my order."
• "I ordered the pans and a couple of other items on a Sunday night, the order was dispatched on the Thursday and arrived on the Saturday."

Cons:

• "Ordered on Saturday with next day delivery, reasonably expecting to have my order on Tuesday, next Saturday stuff is still not here."
• "My order was placed on the 30th August and I paid for next day delivery. The items were needed before the 5th of September, so assumed this would be plenty of time."
• "Still waiting for refund back to my account nearly 2 weeks after being told items not in stock."

Product Quality and Accuracy

Pros:

• "Items were appropriately packaged and the food items were in date as far as I can tell."
• "I visited the store in barking and had GREAT customer experience! The lady named Faryal was so friendly and extremely helpful."

Cons:

• "I ordered 4 baking pans but I was sent a different item (mats instead of baking pans!)."
• "Oh how I wish I’d also read all the negative reviews. I received 2 cake creme over 4 months out of date! Yes 4 MONTHS!"
• "I have never deal with more incompetent and greedy company ever, it doesn’t take the responsibility for its own mistakes."