Lidl Reviews Summary

Customer Service

Pros:

• "The colleague at the checkout thanked me for waiting and we had a small chat."
• "The lady staff was very pleasant."
• "Everyone knows Lidl has many good lines and many at bargain prices, but this shows customer service is certainly first class as well."
• "The customer service here is absolutely brilliant and the staff are very friendly and helpful."
• "Staff are friendly."
• "I would like to commend the staff there. Well done!"
• "God bless the woman who paid for my shopping today when my card didn’t work due to being overdraft."

Cons:

• "The staff look like they would rather be anywhere else than there."
• "Unpolite staff, they speak to you like they are the smartest people on earth and the customer the most stupid."
• "Witnessed a rude cashier intimidating a customer, threatening her that she will be in trouble if she rescans her purchase."
• "They are understaffed and they take it out on customers."
• "The lady on self-checkout was rude. Instead of being sympathetic to customer for keying in the item in a wrong category, she was insulting her saying 'does that look like that to you?'"
• "Unfriendly staff especially the brown lady with a head gear."
• "The staff wasn't very helpful."

Store Layout & Cleanliness

Pros:

• "Clean, tidy and well presented store."
• "It has recently been refurbished so it's nice inside with a bakery and self service tills."
• "Nice and clean shop."

Cons:

• "The new shop is absolutely mayhem. There are palettes everywhere and you cannot walk the aisles or reach behind them."
• "The store is extremely messy (it is a budget Supermarket so they aren't all about the shopping experience and I know both Lidl and Aldi cut costs by making employees put products on the shelves like how they are delivered) and the store is busy but it is a health and safety hazard leaving boxes on the floor!"
• "The centre aisles can often be messy with the assorted wares having been rifled through by customers and not put straight by the staff."
• "Store not very clean, hence the mouse traps tucked down the side of the self service tills."
• "The dirtiest mismanaged Lidl shop I have ever seen."
• "Worst shop I have ever in my life 57 years ever stepped foot in. Devoid of staff. Long queues at the self serves. No human operated tills open. Dirty, aisles blocked."

Pricing & Offers

Pros:

• "Lidl has really good deals and affordable prices."
• "Overall good and cheap prices always fully stocked with the best buys up for grabs."
• "Lidl is great !! They actually put low prices on fruit and veg unlike Tesco that mainly do cut price on chocolates crisps etc."
• "Large car park with amazing deals at Lidl!"
• "Always wonderful offers available."
• "Lidl always offers great brands at reasonable prices that would be very high at other supermarkets."
• "Lidl has delicious bakery with amazingly low prices."

Cons:

• "Only problem on is on multiple occasions I have bought milk and cheese that was already off and mouldy when the expiry date said a week later!!"
• "Popped in today and they charged me full price for two discounted packets of bread rolls."
• "A lot of their weekly deals products were out of stock."
• "The one product I did purchase which was Oatly Barista Edition Oat Milk, cost more than the price on the shelf."
• "Stay clear of the Norwegian smoked salmon. It's given me the runs more than once."
• "When buying fruit and veg it is frustrating not having dates on the packaging; sometimes they seem a bit tired."
• "Went in for a product I saw advertised and they didn't have it."

Checkout & Queues

Pros:

• "Recently added with self-checkout counters."
• "Thankfully there are self service tills and staff are always there to help move things quickly which is great."
• "Self service was very large and quick moving."
• "The new self service checkouts are efficient and make the process of paying quicker."

Cons:

• "Long queues although all the tills were open."
• "Long queues to pay. Very frustrating."
• "Queues were so long and they didn't open extra checkouts."
• "Most of the times I am going there, there is only a check out opened, with a big queue."
• "The waiting times at the checkout are unacceptable with only one checkout open."
• "Pain in the bum cos only half the self-service tills were working (as usual)."

Parking & Accessibility

Pros:

• "Parking is easy and free when u shop. U need the receipt to scan your registration in."
• "You get 90 minutes free parking."
• "This particular store has its own 90 minutes free parking for customers."
• "Free parking 90 Minutes-"
• "Customer parking available."

Cons:

• "I received a parking invoice from Parking Eye for £90."
• "They have decided to fine me because I didn't put my reg in at the till."
• "Poor the parking restrictions you cannot shop more than 3 shops freely if you wish to shop more or have a meal you will overstay and will receive a parking fine even if you're still spending your money in this retail park so I will not use this park."
• "Beware of the parking. If you use the car park for more than 10 mins you must register your car on the terminals in store or you may get a ticket."