Bairstow Eves Sales and Letting Agents Barking Reviews Summary

Customer Service

Pros:

• "From first contact to completion Samantha and the team were amazing, highly professional, gave regular updates and delivered guidance and support throughout."
• "Hasan was amazing. He made entire process really easy and seamless."
• "Luke, Anne and Asad were always there to answer any questions I had and guide us through the process."
• "Both Matthew and Dennis went above and beyond in helping me from the start."
• "Jon Fletcher was incredibly helpful, responsive and, most important of all, friendly."
• "Staff were friendly and answered all my questions perfectly and with confidence."
• "All members of the branch work as a great team and take really good care of the client."

Cons:

• "8 out of 10 times phone goes to answer machine, no one bothers answering emails."
• "I am absolutely disgusted with this branch and the low level of customer service."
• "I just called about a property I had seen on my road, and the sales guy was quite rude."
• "The manager is a coward and does not know how to take charge of a situation or de-escalate to resolve a problem."
• "I have been calling a few times for the past two days regarding a property advertised for Let, no answer."
• "Tried calling a number of times, does anybody work here? Nobody ever answers the phone."
• "The lettings team are always unavailable, unhelpful, impolite and quite frankly liars."

Efficiency and Responsiveness

Pros:

• "This is the most fast and efficient service experience I have ever received. Hassle free and stress free throughout."
• "Very responsive with any queries and offer straightforward solutions."
• "Very impressed how he followed up everything to keep the ball rolling."
• "Everyone is really nice at BE Barking....Matthew C is amazing, he rented out my property very quickly and was particularly informative."
• "The whole rental experience was stress free and easy, 👍to Luke our letting agent, very helpful."
• "I always received emails and texts on time."
• "Matthew took us through the whole process from start to finish and he is a true credit to your company, he went above and beyond for us and nothing was too much to ask!"

Cons:

• "We have been waiting for blinds since 6 months we chase them up every few weeks but it’s becoming a joke."
• "They will steal your keys and market your property illegally without your consent."
• "Days after leaving a glowing review, I have tried to reach Matthew Cann via telephone (phone is left on answer phone constantly) and via emails which have not been responded to."
• "Property was given to a white couple rather than a brown couple."
• "Very very bad. Bairstow eves barking never pick up the phone."
• "They don't reply to any emails. Never answer the office phone."
• "Several calls ignored on day of completion whilst waiting to collect the keys despite them knowing that workmen were waiting at the property."

Professionalism

Pros:

• "Five stars for all the great work from them and hats off to Bairstow Eves! Cheers 👍"
• "At each stage of the purchase process, he presented the highest professionalism and efficiency in a nice, friendly manner."
• "Absolutely fantastic service whilst renting a property for the first time."
• "I highly recommend Bairstow’s services, they really take the pressure off of the seller - which is great!"
• "The team (Luke, Ummar, Anne and Hasan) have been extremely helpful and knowledgeable with assisting me with the issues I had at the property from another agent and tenant."
• "This agency is attentive, knowledgeable, trustworthy and highly professional."
• "I am very impressed with the services rendered, most especially the level of professionalism displayed by Anh Lee."

Cons:

• "It's disgusting and so unprofessional. Worse people in the office."
• "I would give 0 stars if I could, but I suppose 1 star is fair as they did find a tenant! But an appalling level of service and a very very poor experience dealing with Denis and Anne at this branch."
• "Even one star is too big for them. The worst estate agents I have dealt with in my life."
• "These guys are unprofessional, they will dupe you and change goal posts."
• "They demand everyone to write good reviews about them but once they give you the keys to the property they disrespect you and does not handle complaints properly."
• "absolutely rubbish! avoid! sales and mortgage advisers are all useless!"
• "They are the biggest liar you will ever come across and will trap you if they can not sell your property."

Support and Guidance

Pros:

• "Thank you for managing my BTL on my behalf :)"
• "I wood like to start with a big THANK YOU to all the team, they help us to find and rent a house really fast."
• "A pleasure to deal with and we would have no hesitation recommending them"
• "Really great setup BE Barking! Jason, Sam & all the team really try their best for you and keep in good contact."
• "The whole experience was pleasant and warm, they all were extremely polite and friendly."
• "I had a great service from Matthew. Very polite, knowledgeable and supportive, and he was able to rent my flat for me before it even went up on their website."
• "We will definitely be recommending to friends and family! Thank you again Matthew, you were fantastic!"

Cons:

• "Don’t pay deposit, never you will take back like me."
• "They should have communication with the landlord. New expenses have been added which are not mention on the tenancy agreement."
• "Seller and buyer be aware! If you are a seller, you will not learn of all the offers placed on the table, thus you will not necessarily get the best price."
• "They let our flat, creating problems and obstacles (and additional unnecessary cost) along the way that were really down to their own lack of knowledge and lack of competence."
• "I can’t believe I’ve had to edit my review. Yes they managed to help us get the keys on time however since then they have been unprofessional."
• "Very disappointed with Bairstow Eves, as a selling Agent."
• "Really disappointed with their services."