East End Cycles Reviews Summary

Quality of Service

Pros:

• "Excellent and fast service with honest and straightforward advice."
• "Attended the East end cycle community initiative. They repaired the quick release on my wheel and also went over for an inspection on gears and brakes."
• "Clear and transparent communication. Highly recommend."
• "Hussain fixed it on the spot, great customer service with a smile."
• "The guys fixed the bike in less than 24h and all three of them were friendly, professional and happy to explain the different issues and solutions."
• "They were super friendly and helpful, ended up checking over and repairing the chain I had, rather than replacing it."

Cons:

• "Quoted 60 to adjust gears, another shop turned a screw and did it for free."
• "The staff member was friendly but wanted £30 to replace a gear cable."
• "They wanted to charge me £40 for replacing just the front disc pads of my bike."
• "Paid 200 pounds for a full bike service. However it seemed very expensive as I only really wanted the main issues fixed."
• "East end cycles provide a poor service and made my bike worse. After paying over £100 worth of repairs, they made the bike worse and unsafe to ride."
• "Being charged over excessively by £15-30 on certain components and waiting for the customer to request a price match is extortion and you are duping your customers hoping on the off chance they wont ask for it."

Customer Experience

Pros:

• "Very genuine service. Peace of mind that they will let know how whether or not a job is necessary."
• "I got a tyre torn not far from these guys' shop and came in to ask for a pump. Not only Hussein gave it to me but after realising that my tyre is not repairable he offered a free second hand tyre so I could get home!"
• "My mate and I recently had our bikes stolen and we were without bikes for a month. East End Cycles along with the Mile End Community Project heard our experience and got us second hand bikes promptly without any charge."
• "Amazing friendly staff. Very fairly priced."
• "I was desperate as my pedal had come off. The big bike shop in Mile End was not able to repair it on the day and sent me to East End Cycles."
• "They saw me straight away, worked out the extent of the issue with my bike very quickly, gave me solid advice about how to maintain my bike."

Cons:

• "A friendly service, but when changing my inner tube they failed to notice the glass stuck in the tyre. As a result I got a puncture 2 days later."
• "This review is for anyone who is considering using east end cycles as a service: DON’T DO IT."
• "Go spend your money at another cycle shop who will look after you properly. Very disgusting behaviour from the bengali bearded guy in the shop."
• "Poor and rude staff. They need new management."

Value for Money

Pros:

• "So trustworthy, reasonable prices, quick turnaround & willing to go the extra mile for their customers."
• "Had a great experience with East End Cycles. Came in with a flat and puncture - they fixed it while I waited and at a very reasonable price."
• "Can’t thank you enough for getting my road bike back on the road. Brakes were serviced to a professional standard and at a great price too."
• "Cheap and very good and service! Hussain fixed my wheel quickly in 10min and was even able to find the appropriate tire that he is not usually selling in his shop."
• "Really great service here, my bike had a thorough service and some parts replaced. The job was completed within 24 hours, and wasn't expensive at all!"
• "These guys are excellent, super-friendly, take their time with you and have given me countless tweaks, fixes and small bits complimentary, when Halfords down the road were charging at least £10 a go."

Cons:

• "They wanted to charge me £40 for replacing just the front disc pads of my bike when Amazon is just selling that pads for £7.60."
• "The staff member was friendly but wanted £30 to replace a gear cable. I thought £10 for the part was on the high side but £20 to fit it (my bike is simple with cables attached to the frame) was very expensive when Halfords charge just £10."
• "Paid 200 pounds for a full bike service. However it seemed very expensive as I only really wanted the main issues fixed."
• "Poor value for money, they do not do price matching on parts, couldnt complete a basic service first time round. Was well overcharged on parts."