Bikefix Reviews Summary

Customer Service

Pros:

• "These guys are the best! They have fixed my tire in the morning a couple of times."
• "Very helpful and polite staff. The shop is not huge but there is a nice equipment selection with quite a few Bromptons on display."
• "Great service. If you want to be treated as a human and have your bike fettled by an expert who clearly loves what they do, you won't do better in town than bikefix."
• "Can't recommend this place highly enough. I turned up a minute before closing time to buy an Allen key for a small emergency repair. When it became clear I was clueless the staff stepped in to solve my problem even though it was after closing time."
• "The staff here are no-nonsense, always get the job done on time and the charges are reasonable."
• "Love Bikefix! Staff are friendly and knowledgable, great selection of bikes and alternatives like cargo bikes, recumbants and foot-bikes."
• "The staff were good to talk to and gave honest options rather than trying to get more money."

Cons:

• "Staff are rude and unprofessional."
• "One employee with an ear gauge and dreads was quite rude and raised his voice and showed clear annoyance for each question I asked about price and service timing."
• "If you want to experience abysmal correspondence and be treated like dirt, then Bikefix is the place for you."
• "Unfortunately a pretty poor experience. Expensive."
• "Absolutely awful. No knowledge at all. Wanted a small part of my frame to be resprayed, the response was that they didn't know what I wanted to be done and that they can't do that job (it is not possible to get the bike looking as before)."
• "The owner of the shop, Stuart, is a spineless, disrespectful swine, who doesn't pay his staff on time and ignores people who he owes money to."
• "The staff are surly and lacking in both technical and customer service skills."

Quality of Service

Pros:

• "Incredible experience with very knowledgeable mechanics."
• "Very honest and professional bike fixing store."
• "Did a good job at servicing my bike."
• "They are super professional, fairly priced and really nice bunch of guys."
• "They even showed me how to do some repair work so i could do it myself in future, which was really good of them."
• "Excellent work. Contacted via email for a quote and then dropped it off yesterday morning and it was ready in the evening the same day and it was £10 cheaper than expected."
• "They know their Bromptons inside out and seem to be able to fix anything!"

Cons:

• "I will not return again no matter what."
• "Poor quality service and materials. Installed a dodgy inner tube and tightened the nuts so tight I destroyed my socket wrench taking them off."
• "Unfortunately, my gears are now crunching and the brakes are playing up as a result of their work."
• "When I picked it up they said they were going to ring me to explain what the problem was but NEVER CALLED."
• "Ignored our indications as to what was wrong with the bikes, didn't fix what we INDICATED was wrong with them."
• "Used this place for a gear service and new chain, was told it would be ready that afternoon, took them 4 days."
• "Extremely poor service, didn't call when they said they would, told me my bike would be ready in 3 days, 10 days later it still wasn't."

Pricing

Pros:

• "The price was very reasonable as well and was the price that was quoted to me from the outset."
• "Today they tried to charge me £2 for a repair they did on the spot whereas the nearby, high-street shop I'd just asked had tried to charge me £35+ and said it would take a week."
• "They really know their stuff and give you a more-than-fair price."
• "They charge me less then I was expected and even less then what i will have to pay in my regular bike service shop in west london."
• "5 pounds for an inner tube is ok."
• "Despite the central London location the charge was quite reasonable."
• "Able to drop off and pick up same day (for small repairs), and keen price."

Cons:

• "But the guy who works there, wanted +15 for changing it. So 20 pounds for changing an inner tube. Other places do it for 10."
• "I’ve paid £150 for replacing a wheel+tire+rotor for a bike paid £250. It’s quite an amount!"
• "AVOID! Have been absolutely fleeced by these guys. Almost 90 quid for a couple of things that should have been nowhere near that much."
• "They also sell bike lights that are £20 on Amazon for nearly 60 quid."
• "They fix just a small hole of my tyre cost £20 but when I collect my bike they ask for £40."
• "Moreover, there were screws missing from one of the bikes and was quite expensive to top it off."
• "I requested a £95 standard service and was presented with a bill for twice that."