H & L Motors Reviews Summary

Customer Service

Pros:

• "First off, customer service is excellent, a real refreshing change."
• "The staff (James and Damon in particular) communicated well right through to refunding the VAT which we were unable to claim back because we are a charity."
• "I raised a query with Angelo at H&L, regarding an issue with my drivers side door, and start to finish it was an exceptional experience."
• "Initial contact was James who was very reassuring and very sympathetic to my situation."
• "The customer service is faultless - incredibly helpful, professional."
• "James, was super polite, knowledgeable, always kept me in the loop throughout."
• "The efficient, friendly handling of my car not to mention the top quality of repair my car received I couldn’t be happier."

Cons:

• "The communication is not great, left my car there for diagnosing and repair didn’t get a phone call for a day and half."
• "Delivered car one district away from address, but I kept parking space, keys left in later box, no call, no knock to the door."
• "They never did call back. This place lack’s customer service. AVOID"
• "Gave a call on the 30th August 10:22 encouraged by the warm and positive reviews. Ended up leaving a voicemail asking a simple call back for a cambelt+waterpump change on a Volvo. No follow up or call back since then."
• "Awful. They couldn't have cared less."
• "However, later I was informed that the manager had told them not to fit the parts. Surely the customer should be able to decide what parts manufacturer is used on their own car."

Pricing

Pros:

• "I expected to be charged at least half hr rate but they did not and were very honest about it not taking long."
• "And they did it at an honest price too! Highly recommended!"
• "Pricing was competitive (40% cheaper than dealership)."
• "Not expensive and they don't rip you off with hidden costs."
• "The cost very reasonable, I do not think you could get better value for money anywhere."
• "The work was done the same day at a reasonable charge."

Cons:

• "Unfortunately let down by ridiculous pricing."
• "Booked my car in due to an engine fault. Was quoted £464 for a new coil pack, spark plugs and labour. Wow!"
• "Decent Diagnosis, unfortunately let down by ridiculous pricing and poor communication."
• "Just charged me 1000 for a 40k service including brake pads and an ABS sensor on a Kia. Total rip off."
• "Like many they obviously lost money during Covid but are now rinsing customers to make it up."
• "They charged me >£500 for electrical repairs after assuring it’s a day’s work. Next day, they failed completely but still charged me full price because 'work has been done on it'"
• "Had a booking for a millage service on my car I drop the car at 8 30 and luckily was done at 17 30. Way too expensive for what they done."

Quality of Service

Pros:

• "Swift diagnosis of the problem, a call to discuss and agree work which was completed quickly and efficiently with the car valeted into the bargain."
• "The second job was completed fantastically and so very quickly."
• "Excellent free valet an unexpected bonus."
• "The car came back to looking perfect again and it had been fully valeted."
• "Very professional and detailed service."
• "They picked and dropped the car from my home and did the job to the highest standard."
• "The repairs are as good if not better than new."

Cons:

• "Stay away from these people...."
• "Very disappointing, had to send my Vw California Back twice for rework due to poor workmanship."
• "Would not recommend any one here, the service repairs are shockingly bad."
• "After they repaired my car last year they forgot to carry out the necessary checks post body work, which cost me a lot of aggravation."
• "Disgraceful - avoid this garage at all costs."
• "Wish zero stars was an option. If your are going through insurance and the car is written off. They don't take any care of your car."
• "They were supposed to clear out our car before breakage, but left at least a dozen favourite CDs in the glovebox which we have now lost."