Sakis Auto Centre Reviews Summary

Customer Service

Pros:

• "Fab service so helpful and friendly, we broke down in the middle of Birmingham and the rac recommended this garage."
• "Fantastic experience. Very knowledgeable, excellent customer care and good pricing."
• "The staff was friendly, knowledgeable, and provided exceptional service."
• "They were very helpful. Definitely recommend to all."
• "Great customer service, finally a place who know what they're doing."
• "Amazing customer service from the boss himself and his brother!"
• "The staff are very kind and professional."

Cons:

• "They will check your car and charge you a high fee and then charge you the highest rate in the country."
• "Terrible customer service they felt they didnt need to progress onwards with my car unless I phoned."
• "Wouldn’t recommend this place especially if you’re a woman because they’d probably think you won’t know about cars."
• "Then they had the cheek to tell me to leave them a positive review in front of them."
• "I was told I had warranty but that was just a lie."
• "Did reasonable job, took parts off my car that was never returned."
• "After the checks which took days to get a response, kept telling me work will be done able to pick up my car. However, wasted my time and nothing was being done."

Quality of Work

Pros:

• "When my car broke down Saki was there to provide me an excellent and fast-paced service."
• "So many garages around but Sakis is the only one for me. As a female, some garage workers/owners see me coming, with a bill to match. Honesty, value for money and the highest quality work is the Sakis way."
• "They quickly diagnosed and resolved the issues with my vehicle, and the quality of their work was outstanding."
• "I got my clutch fixed, breaks fixed to the highest standard."
• "Regardless of the fault (big or small) they always get it right."
• "From quick fixes, big jobs, diagnostics all at a reasonable cost."
• "No more creaking noises and car drives like new now."

Cons:

• "They attempted to fix my car over a dozen times, each time they charged me and the initial problem was not fixed."
• "Be wary of the prices these guys charge… they do a good job in carrying out the repair but they charge similar or higher to what BMW garages charge."
• "This is the place which says 'I will give you discount only if you give me good reviews on Google.'"
• "They dealt efficiently with the warranty claim and fixed the car in good time, keeping us updated of the progress regularly."
• "They damaged a part took responsibility for damages. And then refused to pay the costs of the damages."
• "Had a taxi mot. They use screwdrivers to make holes purposely."
• "These guys are a bunch of scam artist they don't no the meaning of honesty please please stay well away from Saki Auto."

Professionalism

Pros:

• "I am absolutely delighted with the service provided. Very clean garage well trained and friendly staff good reception area and plenty of parking."
• "The team were honest and I would not trust anyone else with my car."
• "Excellent reception waiting area where you can relax."
• "The team were amazingly helpful and changed the bulb there and then. Brilliant service and great people."
• "First garage I feel comfortable returning too & knowing they are very honest."
• "Everyone is so friendly and well prepared."
• "Very happy with the services provided honestly such a sincere family-run business with the highest professionalism."

Cons:

• "This Sakis Auto Center is a shamble... These inexperienced workers don't know what they are doing."
• "Their mechanics were just guessing on how to fix the issue because they were never too sure and used the words 'I think it could be'."
• "Do not trust these people at all. They are total con merchants."
• "One of the worst garage around I advise everyone to beware of them they are proper rip off."
• "The garage owner seems to be a del boy of sorts and rather creepy."
• "The most dodgy garage in the country, please avoid at all cost."
• "Absolutely the worst mechanics in Birmingham who completely strip you for your money."

Value for Money

Pros:

• "They got me in the same day and the service I could not fault from start to finish."
• "Best garage I have ever used, I hit my car on a kerb and it prevented the door from closing and the car from being able to lock. I got a same day appointment and was seen very quickly."
• "I would highly recommend this garage to anyone who has an impossible problem with their car."
• "Use original parts always where possible and always provide you with options where there are."
• "My car was cleaned in and out before given back to me."
• "A fantastic company who clearly focus on customer service alongside quality workmanship."
• "I also got a complementary wash and vacuum at no extra cost."