Eporsch Limited Reviews Summary

Customer Service

Pros:

• "A great bunch of guys, really friendly, knowledgeable and conscientious."
• "Stuck to quote with no nasty surprises."
• "The team have been helpful with advice and recommendations and pricing has been transparent."
• "Despite not having my car booked in with them, the service I received from Chris was excellent."
• "They took the time to share their expertise and advice, and came across as very knowledgeable and passionate about what they do."
• "The guys were super knowledgeable around the car and what work needed."
• "Communication and advice are excellent."

Cons:

• "Poor communication in relation to my first visit, a service visit."
• "They send emails but never read their emails."
• "Do not use!!! ... owners response was 'Use someone else then'... #scam #ripoff.."
• "They saved the wrong phone number without asking etc."
• "Cost overrun on heating matrix replacement on my first service visit vs estimate (specifically told them by email to ask if they overrun - ignored)."
• "Then behold the car had a number of issues on return and cost me an extra £1000 to sort, which they would have know about."
• "Do not use!!! They told me they put new spark plugs and air filter in my porsche!! What a load of lies... paid for all this in my yearly service.."

Quality of Work

Pros:

• "The car was returned back immaculate and felt the difference immediately."
• "I found the perfect spec Boxster S with them and they set about making sure it was in top condition before I picked it up including a thorough detail."
• "Amazing job on my 986 S, clutch, IMS, service."
• "Had a service and full suspension refresh it’s like a new car."
• "The repair work was carried out to a high standard."
• "Recently had suspension bushes etc replaced, plus air and cabin filter replacement on a 23 year old Porsche Boxster S. Very impressed with friendly, knowledgeable team."
• "The car now runs like a dream after the remap and the staff there were really polite and courteous."

Cons:

• "This major issue resulted in the car needing major engine work, basically a rebuild."
• "However, I found a bolt lose in the rain gutter of the front wing from the battery covers, which is a little troubling."
• "Remember they say they prepare the cars to the highest standards, well I would love them to explain why the heat shields are missing around the cats."
• "On return of the car they wanted me to sign a document that that i wasn't going to have the remainder of the warranty."
• "They refused to replace it as they said the warranty didn't cover this!"
• "Leaving cars in a state of dis-repair is something you see a lot of when you enter this garage."
• "They prepared the car (I don't think this was done well as it wasn't particularly clean and there were some marks on it."

Value

Pros:

• "Always delighted with the service and price."
• "Well priced."
• "All that was needed was to replace exhaust clamps and off you go - MOT passed. Cost: £250."
• "As a side note their prices are really reasonable too given they work with some very expensive cars."
• "The pricing for the parts was very competitive to what I could see online and the turnaround for fixing the vehicle was very fast."
• "The cost of the work was substantially better value than the quote from Porsche UK (whose rates are eye-opening), the work was done to high standard."
• "They offer competitive labour rates, are very efficient and I can’t recommend them highly enough as an independent Porsche specialist."

Cons:

• "Main issue with my 986 Boxster: failed MOT on emissions, then provided a quote to change entire exhaust system for £3.5k."
• "So if you buy from this company you can expect to spend the service cost plus a further £9k to get the car right."