Motolegends Reviews Summary

Customer Service

Pros:

• "As always first class service with well packaged deliveries in quick time from placing an order."
• "Great service even when trying my luck at 15mins to closing!"
• "Every communication was courteous without being obsequious."
• "you made it very simple and efficient."
• "Staff knowledgable and reminded me of a good suit fitting in the way they serve customers."
• "The process was straightforward and when I returned the unused item using the free service, the refund was actioned promptly."
• "Ordering was very simple, I called up and spoke to a very friendly lady that placed my order in the system."

Cons:

• "I was expecting a bit more of a 'let's get that sorted out right away for you' type response but it was anything but."
• "Huge anti climax, especially when having to wait 1hr20mins before being let in the shop."
• "It was nice to get offered a drink, but unfortunately I couldn’t stay in the 'waiting room' as the smell was overpowering."
• "But we didn’t expect to be still sitting here after 2 hours, wondering if we’ll actually get into the store before it closes."
• "Terrible customer services use at your peril these guys don't like any form of criticism or customers who may not be happy."
• "The problem is, they don't stand by their products or their advise."
• "It may seem a little dear when you haven't seen any process and get to the till."

Product Quality and Selection

Pros:

• "Given great advice on the jacket, fit and armour available."
• "The range of products are carefully chosen, and only the best gear is stocked."
• "The clothing and helmets they stock are all top quality stuff."
• "The items I purchased are definitely top quality and worth the £££s."
• "All garments were of the highest quality, extremely well packaged for transit and came individually wrapped in tissue paper which was a very nice touch."
• "They stock the best of motorcycle gear and have the most informative product reviews."
• "The range of goods, the quality and durability of the brands they sell has always been top Knotch."

Cons:

• "Unfortunately when the trousers arrived, they had a pretty substantial white stain on them, very noticeable."
• "In any temperature above 24C the trousers are running hot, using them in Spain or similar climate in the summer will be uncomfortable."
• "If you’re an experienced motorcyclist and you want to just try things on and then buy online then it won’t be ideal."
• "Their products are all the best available but they are expensive compared to other retailers often for the exact same thing."
• "To be fair they’re a good clothing outlet but I have given them three stars because they only allow good reviews on their web site."
• "Unfortunately, your sizing guide meant that I received a jacket that was way too small but I returned it and ordered a Medium with same result...but third time, a fast turn around and I got the sizing right."
• "Shop is cool but limited in what's on show so I'd recommend looking at their website before browsing in person."

Pricing and Value

Pros:

• "They were happy to price beat on the comms unit and dispatched the items same day."
• "Not only they match the price if you find it cheaper - they beat it by additional 10% discount."
• "I purchased the kit at a great price and the store kept to their no quibble price beat guarantee."
• "All at a discount; the boots were half the RRP."
• "Because of a price I found online I’ve received a refund of around £170 from ML."
• "Their price match & 10% less makes them the cheapest retailer in UK."
• "And their prices can't be beaten as they back them up with a better than John Lewis guarantee (with Ts&Cs of course)."

Cons:

• "Would have preferred to be able to purchase through the website with the discount code."
• "Very small shop despite being part of a large complex."
• "It’s a shame they r not open weekends but I get it they need a life and staffing at weekends is a nightmare."
• "Price looked a little high but Motolegends Price Beat service reduced this considerably."