On The Wheel Superstore Reviews Summary

Customer Service

Pros:

• "Huge thanks to Jordan for excellent advice and guidance in helping me chose my first bike."
• "Thanks to all at On The Wheel for going the extra mile."
• "The whole transaction couldn't have been smoother."
• "I turned up to the store looking for info about a 125cc moped and was greeted by a really helpful gent called Jordan."
• "Dan was really helpful today answering all my questions patiently."
• "Dan has been extremely helpful with the recent purchase of my new bike and the whole buying experience has been extremely smooth."
• "Good communication from Sam the guy at Beaconsfield Road outlet was outstanding."

Cons:

• "So if you enjoy wasting 3 Weeks, seeing your child’s heart break and having to pay insurance cancellation fee’s come see these cowboys."
• "So think carefully before you hand over any money and I have now purchased a scooter from a more reputable dealer."
• "Dan is definitely not the man 👎🏻 3 weeks ago he sold my daughter a moped... and Dan phoned just 1 hour before she was due to collect her new bike, he told her the bike wasn’t starting so she couldn’t collect it as arranged."
• "We have since suffered a mechanical failure."
• "However after a couple of months, during a no fault insurance claim, I realised the plate was unregistered... Turns out they printed the wrong plate on the bike."
• "Sent a simple question to this dealer regarding a bike for sale and got no reply."
• "After nearly a month and no communication from them at all and several emails chasing I gave up and asked to refund the deposit."

Staff and Sales Team

Pros:

• "Both of these guys have given me the confidence that I’ve bought the right bike from the right people!! Definitely recommended."
• "First class service. Thanks Kevin"
• "Jordan was amazing, highly knowledgeable and really helpful and friendly."
• "Dan even put in the extra effort to help me sort out the paper work whilst I was travelling abroad."
• "I cannot speak highly enough of the service that i recieved from Duncan."
• "Dan mear, who was very helpful and attentive."
• "Lenny was more than helpful showing me all the bikes in the range I was looking for."

Cons:

• "Always a sign that you should spend your cash elsewhere."
• "Disappointed that we find that the baffles are missing from the exhaust and after contact given a web address where we can buy them."
• "Placed an order on Monday for scooter and paid deposit. Wednesday I changed my mind and asked to replace with a different make and was told it could be a while (it could be literally months was the answer) before they could get one."
• "Had to wait around ages for paperwork/warranty to be sorted."
• "The 600 mile service was promised and booked in for Gedges Honda to do and on pick up their own engineers at On The Wheel completed the service and did not stamp the service book."
• "if this is their pre sales attitude i can only imagine how shocking aftersales bust be."
• "Very Poor Service, i have been riding for over 35 years and have been to countless dealers, this has to be the worst I've experienced."

Product Quality

Pros:

• "Took delivery of my suzuki gsxr750 today, very pleased with the experience, bike arrived as described."
• "All the bikes are very clean and well maintained."
• "A really well stocked showroom with lots of different bikes to suit everyone’s needs."
• "It's a great machine and you were very helpful."
• "Bike was as described, immaculately cleaned, and Shane ran me through the basics after delivery."
• "Just bought an immaculate 1200 Tiger xrt from Jordan at On The Wheel."
• "Just bought a lovely 2020 Honda SH300i scooter at On the Wheel."

Cons:

• "I was initially disappointed when I went to see the bike as it was a little too high for my comfort."
• "I wouldn’t bother… Paid a deposit for a bike online. They state would be contacted in 3-5 days, nothing."
• "I reached out via email to see if they'd like to put it right, but nothing."
• "Bought my first bike from here...a new Mutt FSR 125 and the experience was super smooth. It was delivered at 9.30am on the day of delivery which I was super happy about."
• "Bought a GSX 1250 FA from here - great customer service - very friendly staff."
• "Dan showed me around, offered advice and suggestions - just order my GSXS 125 today!"
• "Dan was extremely helpful, friendly and professional, and made the whole process quick and pain free!"