MB Superbikes Reviews Summary

Customer Service

Pros:

• "Excellent customer service! Purchased a gsxr 600 from these guys and they couldn't have made the transaction and pick up day any more straight forward!"
• "Great customer service, we sold our motorbike to MB Supplies, great communication throughout."
• "Excellent, friendly guys who go out of their way to give a great service."

Cons:

• "Rude, I whatsapped to ask if he had a bike in. Didn't even try and help and was just belligerent."
• "One star is generous. Biggest cowboys going, was told they would put bikes aside once a van was booked... Customer service from Billy swearing down the phone was also laughable."
• "Won't do a deal over the phone so that I can send a driver to collect. Rude then hung up."

Trustworthiness and Honesty

Pros:

• "Billy has not only been totally upfront and very easy to deal with but paid a deposit and then on collection transferred the money directly to my account as agreed."
• "Billy was honest from the off, paid a deposit, agreed a price and collected having paid the full amount post inspection before the bike was taken away."
• "Muhammad (Billy) was an absolute pleasure to deal with in selling my motorcycle to MB Superbikes, I was given a fair price and supported each step of the way with full guidance and in a friendly manner."

Cons:

• "Billy the owner is a disgrace of a 'salesman' swearing on phone when things don't go his way, tells lies to get a sale. 1 star is very generous do not recommend!!!"
• "Complete cowboys stay well clear, bought a van from them that had a fault, their answer was to remove the Dpf the nox sensors and ad blue without telling me."
• "Sadly Billy is dishonest and beats down the price pretending he is short of money and the bike is for his wife!"

Bike Quality and Condition

Pros:

• "For a cheap bike it was amazing, a little clean up she was running like the wind, very happy with this recommendation."
• "Bike was as described and well prepared. Billy communicated in business hours and also out of hours with questions and queries."
• "Excellent selection for bikes for such a small space and really friendly staff."

Cons:

• "Sold me as a beginner with very small knowledge selling a zx10r with one front 12 year old tire, and the rear 8 years old, no valve clearance even tho it was due."
• "Shocking experience. Took Street Triple in part exchange. Promised to send off tax documents to dvla. Let me down by not doing so. Got fined £100."
• "attention !!!!! we gave a deposit! the motorbike was in very poor condition! we didn't buy and we didn't get the deposit back !!! I do not recommend :("

Communication and Responsiveness

Pros:

• "Billy was communicative throughout; paid promptly; and no messing about. Highly recommend."
• "MB bought my bike from me at a great price and communication was faultless!"
• "Great to deal with, responds quick via WhatsApp."

Cons:

• "I was interested in a bike they had for sale, Tried all methods of contact (Apart from telephone but made sense to email/text as I was trying to part ex)... No reply on either."
• "Called about a year ago. Guy tried selling me a Gen 3 zx10 as a gen 4 calling the paint scheme 'rare' and boosting the price."
• "Wanted to buy a bike off this individual. Thinks he’s too good to reply to people, thinks he’s some sort of hard man. Shame really, I wanted that bike."