Address: 104 High St, Stevenage, SG1 3DW, United Kingdom
Phone: +441438317038
Rating: 4.9
based on 759 reviews.
Customer Service
Pros:
"Excellent customer service all around."
"Lovely to deal with people with a passion for what they sell."
"Martin has provided excellent customer service."
"Both Martins we friendly, approachable and clearly have pride in their customer service and shop ethos."
"Great service from Martin who was knowledgeable, helpful and patient."
"The standout aspect of my visit was the exceptional customer service provided by Martin Short."
"Very friendly and knowledgeable staff with a diverse range of well chosen gear."
Cons:
"Was a bit dismayed that they were clearly upset that I was looking at their Helmets without a member of staff to chaperone me."
"I didn't buy anything in the end, felt a little bit, erm... Put off."
"But the lack of communication annoyed me a tiny bit when ordering for the very first time..never got any updates whatsoever on my order for just over 6 six days after I ordered."
Product Range and Quality
Pros:
"Always a good selection of kit at different price ranges."
"They price match and if a member of AIM offer a 15% discount."
"There's a good selection of stock available."
"Best range of women's clothing we've seen so far in-store."
"Good honest advice and no problems getting suitable gear due to a great range of items in stock."
"They have a fantastic range of gear to try on."
"The shop is stocked with good quality gear."
Cons:
"Don't go in expecting to pick up bargain basement riding gear."
"They've got some nice stuff in stock albeit a little rich for my pocket."
"Unfortunately they didn't have what I was after that day so I've marked it down 1 star."
Shop Atmosphere and Experience
Pros:
"This is a really nice and friendly shop and café."
"A super friendly atmosphere in the cafe and as a new rider was made to feel comfortable and not overwhelmed by the possible choices."
"Every time I come here it’s a great experience, the team are always super friendly and passionate about bikes."
"The shop also doubled as a place for bikers to hang out as they serve excellent coffee and snacks with free bike parking out front…now saved to google maps!"
"The atmosphere is great, the staff are uber friendly."
"I loved the store, everyone was very kind and thoughtful, lots of beautiful clothes, and there was a wonderful coffee!"
"The atmosphere in the shop is brilliant and I look forward to purchasing more gear in the near future!"
Cons:
"It's just a shame that due to Covid they no longer have a cafe, I used to love going down there for a coffee and chat."
"Unfortunately the coffee shop was closed due to covid but I'll look forward to a coffee another time."
"Great shop, sad the cafe is closed."
Additional Services
Pros:
"Apart of selling stuff, they also cooperate with a great tailor that makes fitting your leathers or fixing boots a breeze."
"They also have an online store in case it's raining and you can't stand the thought of getting your precious ride wet."
"The free AVG helmet service was a bonus while I had a cup of coffee."
"They price match, they tailor clothing and they deliver to your door if your purchase is too large to ride home with."
"Whilst the alterations were being done, I received a courtesy call from Pete just to inform me of the progress and delivery time."
"As an update to the review below, my SENA SLR recently had an intermittent fault develop. As it had a 2 year warranty I searched for the receipt to find the purchase date was (inevitably) a few weeks past the 2 year period. I rang Bike Stop to see if they could help and they arranged for pickup of the faulty unit at my home, got it fixed and returned it to me all free of charge."
"Whenever you buy gear you will get reward points that you can use for a discount on future purchases!"
Cons:
"Parking can be a pain-travel by bike if possible, as car spaces are often hard to find."