Creams Cafe Epsom Reviews Summary

Food Quality

Pros:

• "The waffle was mouth-watering and had a good amount of toppings."
• "The food was fresh and delicious."
• "Indulging in the culinary masterpiece was an absolute delight; the waffle, oozing with creamy goodness and bursting with tantalizing flavors, was simply divine."
• "Everything was delicious and freshly made. The Crepes, Waffles and Sundaes were absolutely amazing."
• "Their Oreo shake is a creamy delight, striking the perfect balance between sweet and rich."
• "The menu selection was impressive, offering a wide variety of delicious desserts that cater to every taste bud."
• "We ordered waffles and their special apple crumble which was a complete hit."
• "The portion size of the Creams Sundaes Royal was generous, making it a perfect dessert to share with friends or to enjoy as a decadent treat all to yourself."

Cons:

• "However, the cookie dough milkshake tasted like vanilla not cookie dough."
• "Mango sorbet has a very sour taste compared to the usual one, vanilla is the same as well."
• "Ordered two ice creams. Mango sorbet and one vanilla cone taste at all."
• "Unfortunately both waffle desserts were absolutely awful. The strawberry indulgent waffle had literally a few strawberries."

Service and Staff

Pros:

• "The service was amazing and personable."
• "We were looked after by Anum who was friendly, efficient and very kind to the children."
• "The staff's friendliness and efficient service make the experience even better."
• "The staff was friendly, attentive, and knowledgeable about the menu."
• "The cleanliness of the establishment was also noteworthy, adding to the overall positive experience."
• "The staff at Creams Epsom were attentive, friendly, and knowledgeable about the menu."
• "The staff went above and beyond to make sure we were all looked after, sang him happy birthday and put candles in his food."
• "Staff were attentive; the toilet although only 1 or 2 available and passcode protected, was clean; the restaurant vibe is fun and informal."

Cons:

• "Menus sticky and dirty, toilets filthy and appeared to be leaking onto the floor or maybe just dirtier than I first thought???"
• "The staff are so incompetent. The food was not even served altogether, it just coming in bits and pieces."
• "Both Neha and Danish were very rude to me and my friend. They paid no attention to us and we’re super aggressive."
• "I questioned this with a gentleman at Creams (presumably the owner) who couldn’t have been more sullen."
• "We weren't seen to or sat down by staff, we found our own seats and had to get menus ourselves."
• "The staff don’t know what they are doing. They got out order completely wrong when ordered via Uber eats."

Ambience and Cleanliness

Pros:

• "The restaurant itself is clean and inviting."
• "The ambiance was cozy and inviting, creating the perfect atmosphere for a delightful dessert outing."
• "Furthermore, the overall atmosphere of Creams Epsom was inviting and comfortable."
• "It's been my favorite place. Kudos to team working here!"

Cons:

• "Terrible experience. The restaurant was filthy - sticky, dirty tables and menus, the floor hadn't been mopped for what seemed like weeks."
• "The ambiance is a bit like the foyer of an Odeon cinema. Great for kids and teens but a bit ghastly for adults of any taste."
• "The toilets were dirty. The bill was large."
• "The food was amazing but the service was horrible! We told a man we had said the wrong table number and asked to change it, and he replied with 'Cool, I dont care.'"