Kaspa's Liverpool Reviews Summary

Service and Staff Attitude

Pros:

• "Great Service! Quiet atmosphere and cool music."
• "Visited kaspas (Liverpool central branch) today... the staff here are so lovely and polite."
• "Kids love the place for their weekend treats and we will definitely come back for next occasions."
• "Went in twice and had great experience with Leoni both times. Very polite and lovely and drinks were great."
• "Absolutely amazing, staff are nice, service is fast."
• "Very nice and friendly staff, especially Michael who is really good, helpful and kind man that makes this place better than others."
• "Fabulous place! If you LOVE your desserts then this place is a must!"
• "Absolutely great American style ice-cream parlour, my 10 year old daughter loves it..."

Cons:

• "Staff were not welcoming. When we went in they looked like we were a hinderance to them."
• "Unfortunately, I was disappointed. I asked for extra white chocolate topping on my waffle and I never received it even though I was charged."
• "Pricey for what's on offer, place was clean, service was poor ordered 2xMilk Shakes and piece of cake."
• "We went here, we were just 4 ppl and we waited for 15 minute just for take a sit."
• "Poor service and not for the first time. Puddings tiny, ice cream tasted off."
• "Awful service from teenage staff with no clue about customer service."
• "First and last visit. Left without ordering. Filthy behind the counter with chaotic staff and malfunctioning equipment."
• "Horrible service!! One star is too much for them. I have asked for table next to the window and was refused because that was table for four and I was on my own."

Food Quality and Variety

Pros:

• "The music was great, the workers were super friendly... and the gelato was fantastic!"
• "Loved how they serve their pistachio nut sundae- huge and delicious! Not for one person though!!!"
• "The only thing I enjoyed was the ice cream which really was delicious!!"
• "Kaspa’s was such a cute place to get dessert... I got the peanut butter cup crepe and it was mouth watering."
• "Visited kaspas (Liverpool central branch) today... We received really high quality customer care."
• "This was a lovely place to be. Served effortlessly and the food was of a high standard of flavour and presentation."
• "The staff is very friendly and helpful with all the best sweet treats in the town."
• "Absolutely amazing, staff are nice, service is fast."

Cons:

• "However, the fudge cake was a different matter. When it arrived it seemed as if it had been through a nuclear reactor!"
• "The cookie dough was too sweet to eat. The floors looked like they hadn't been swept for days."
• "Waffles were good, but the cookie dough was sweet beyond the point. Eating that dish ruined our taste to eat anything else."
• "The food was good, but seriously really bad staff!"
• "Been a couple times now. Solid service, fast and well done. The food is extremely filling, coming in huge portions."
• "Waited over 30 mins for 2 ice creams. Very disappointing. Went to counter to be told the staff that had gone on her break had forgotten to do it."
• "Slow service followed by an horrid bubble tea. Got stawberry and mint with strawberry balls. The mint was over powering and rendered the drink disgusting and undrinkable."
• "Went yday and e freely disappointed, waited over 20mins for 3 waffles, manager was quite rude when i commented, then throughout our visit continued to have an 'attitude, dessert was average at best, failed to have the wow factor."