Oh So Yum Bradford Reviews Summary

Atmosphere and Ambiance

Pros:

• "Great music and atmosphere in the branch."
• "I liked the atmosphere and loved the music took my mind off everything."
• "The whole vibe of the store is amazing with lovely pastel colours and the tables are spaced out evenly and don’t feel crowded."
• "This place is a vibe! Visited today for the first time and was not disappointed!"
• "The decor is Instagrammable and nice and light."
• "The place is really well designed, lots of colour and eye-catching interior design."

Cons:

• "As soon as you walk in it’s like a ghost town and now I know why."
• "Place was completely deserted (pun not intended). There was pin-drop silence and I felt like I was in a scary movie."
• "Went around 7pm the place had no other customers, i sat in."
• "On a Saturday night and the place was empty and extremely cold (colder than outside)."
• "The music was so loud we could barely hear each other on the same table."
• "Atmosphere was dead and depressing and was reluctant to go in but travelled some time to come here. What a waste."

Service and Staff

Pros:

• "Service provided by Madz who was exceptional in providing a selection of desserts with top favourites."
• "Shoutout to Jimmy for the brilliant recommendation 👏 Will definitely be visiting again with family and friends 😊"
• "I loved the friendly service, the biscoff cup cake was so beautiful and the Asian tea."
• "Service was fantastic, served by a lovely young girl by the name of Sham, absolutely 5 star service when above and beyond."
• "Jibby and Keyan were amazing with the service and ensured the presentation of the food was top notch!"
• "The staff were so nice especially jibby and a nice woman who served us."

Cons:

• "The staff working were very young and inexperienced. I felt sorry for these girls."
• "The customer service was 1 star. The manager is so rude to his staff was screaming and swearing at them."
• "Service was very slow and me and my family had our desserts handed out one by one."
• "Very slow service took 20 minutes for for scoop of ice cream and cookie cup the staff member at the till very confused didn’t know what was going on."
• "The staff seemed completely disinterested and lacked basic customer service skills."
• "I waited in line for what felt like an eternity, only to be met with rude and apathetic employees."

Food Quality and Selection

Pros:

• "Great selection of desserts for a sweet tooth lover. Portions size are huge and very filling & Tasty."
• "First time coming here with family, the desserts were delicious."
• "I came first time with my son after a long stressful week at work, I loved the friendly service, the biscoff cupcake was so beautiful."
• "The desserts we ordered were delicious, (we tried the chocolate brownie and the cookie pie) and I would highly recommend them!"
• "The cookie cup definitely lived up to the expectation."
• "I always without fail find small hairs in my cookie dough."

Cons:

• "The new Ferraro cookie cups and bueno cookie cup were rock hard in the middle! We couldn’t even eat it."
• "Worst milkshake I’ve ever had 🤮 ordered Terry’s chocolate orange milkshakes on Uber eats and they were horrible."
• "Very disappointing. Ordered a fondue with strawberries, chocolate came out cold and was very cheap tasting."
• "I ordered a gulab jamun sundae which had precisely 2 tiny cut cubes of gulab jamun and the rest was just caramel sauce and whippy ice cream."
• "I ordered their highly recommended signature dish, but it was a complete letdown. The presentation was sloppy."
• "The taste was even worse. The dessert lacked any depth or complexity."