"They offered excellent customer service and their offices are comfortable with modern conveniences."
"I had a spare keycard made which included programming, can’t remember the person's name but he was extremely helpful, explained various options available before proceeding."
"The lady over the phone was lovely friend professional very helpful the company was very flexible with Timing."
"Exceptional service from Car Keys Solutions! I got in touch after seeing great reviews online, they called me promptly without delay."
"My appointment was cancelled on Saturday due to a staff member calling in sick so they rescheduled for Sunday morning George arrived on time and did an amazing job."
"I am extremely satisfied with the service received from Car keys solutions. I was surprised at the prompt arrival of the mechanic who was very very helpful."
Cons:
"They tried to increase the price by £60 when the technician arrived."
"Awful Company with easily the worst customer service I've ever experienced."
"NOT IMPRESSED. Have to admit absolutely rapid response time, and initially great service. But then hours later after paying and getting invoiced I got a phone call saying I was “undercharged” and need to pay an extra £30."
"Called out for electrical fault, explained smart keys already checked and all OK. Cost £150 for someone who could not find what turned out to be a simple fuse issue."
Pricing
Pros:
"50% cheaper than dealing with my car dealer!!!! A very good company to deal with."
"I required extra security for the van, hook locks etc. Car Keys Solutions came in cheaper because it was VAT inc! Happy with the service."
"Managed to get in contact with them incredibly quickly, and they were able to create an appointment the next day. When the technician arrived they provided a swift service and were very hospitable."
"Lost immobiliser out of only remaining key, got two new keys for much less than estimate from Toyota."
Cons:
"I got a ghost 2 immobiliser fitted from these guys, and then 5 days later my car came up with lots of fault codes and audi told me i had to take off the ghost so they can repair the car under warranty but nobody could find out if it was the ghost that caused the problem, but they charged me £350 to take the ghost off."
"Phoned and got quoted £210, and would take 30-40 minutes. Phoned back to book slot, only to arrive and told it would take 2 hours, not the 30-40 minutes quoted on the phone. And the cost was £310, NOT £210 as quoted."
Quality of Service
Pros:
"Really pleased with the service provided. The Guys were quick and efficient, didn’t have to wait around long either."
"Called in the morning they said come in, was expecting to wait a few days, but to my surprise I was asked to wait 35 minutes and got a perfect new key that operated my remote control perfectly."
"I arrived on time and was seen to straight away. Staff were very accommodating and friendly."
"Amazing service. I took the keys to the shop to get repaired. It was done swiftly and professionally."
Cons:
"THIEVES, THIEVES, THIEVES! CARKEYSOLUTIONS AND OGS LIMITED THEY WILL STEAL YOUR MONEY AND WILL CHARGE YOU TWICE OR MORE."
"Just turned up at the shop and asked if they could help. About an hour later I walked out with my old key fixed that now looks new and a brand new spare key. First class service couldn't recommend enough."
"Good work, but rescheduled few times. Booked originally for Friday 1:00-4:00pm, moved to 6:00pm and later moved to next day."
"The technician was thorough and did a good job. The only criticism I have is that I was quoted £375 and then when it came to paying I was told that was the price without VAT, so it became £450."