City Lock & Safe Ltd Reviews Summary

Response Time

Pros:

• "These guys turned up, on time, quickly and efficiently provided the service we requested."
• "From the moment George took my stressful call they came within half an hour."
• "James the locksmith was here within approx 30 mins of my call to fix a faulty barrel in our front door."
• "Getting someone to come out on a Sunday morning was really easy. Scott arrived within the hour."
• "Called first thing this morning and arrived very quickly, assessed the situation to work out the most efficient and low-cost solution."
• "I called tonight at 6.00 an engineer called me back 5 minutes later and within 20 minutes they were here."
• "City Lock & safe were able to fit us in with an hour of my call and James arrived on time."

Cons:

• "We wanted electric key fobs fitted at our business so contacted City Lock & Safe and were told we would have to wait a couple of days for them to come out and quote, however, 7 days later after hearing nothing we contacted them again."
• "Contacted them again after day 10 and were told we would have to wait a couple of days still!"

Professionalism

Pros:

• "They were extremely friendly and full of knowledge too."
• "Polite, respectful and clearly extremely knowledgeable."
• "Everyone was pleasant, the service was great and really professional."
• "Faultless service from a truly professional team from start to finish."
• "James and Terry who came on site were professional and efficient in all aspects."
• "The technician James was very professional and opened the door very quickly with no damage."
• "The installation team were very professional did a fantastic hassle free job and were a very nice, polite pair of fitters."

Cons:

• "Terrible company - wholly disorganised!"

Value for Money

Pros:

• "First class service and price of new lock was much better than quoted from other companies."
• "The pricing was very fair and the work was efficient and tidy."
• "We have used city lock and safe on a number occasions and have always been impressed by their punctuality, professionalism and value for money."
• "Prices were more then reasonable especially for a weekend call out!"
• "The fee charged matched the quote exactly."
• "For the level of service and the peace of mind adding our new locks to the back door patios, I would 100% recommend them again and felt the cost was worth it."
• "The price was very reasonable for the time and expertise involved; it was also very convenient to be able to pay by card."

Cons:

• "Very expensive. Bought a lock and needed 10 keys. The keys cost just over £10 each."
• "Went in City Lock and safe for a key to fit a Safe, was told the key would be £21.00 plus vat... I went elsewhere and got the key immediately for £10.00."

Customer Service

Pros:

• "Great service, thank you James and City Lock and Safe LTD."
• "Would definitely recommend to others!"
• "Highly recommended! Thank you."
• "Very pleased with the result and would definitely recommend Scott and City Lock and Safe."
• "We would highly recommend to anyone who is interested in using the services of a good solid family run business."
• "Highly recommend this company."
• "I would certainly recommend using this business."

Cons:

• No negative comments regarding customer service were provided.