Address: 4 Gordon St, Luton, LU1 2QP, United Kingdom
Phone: +441582722616
Rating: 5.0
based on 271 reviews.
Professionalism
Pros:
"Really friendly and professional."
"Gary was professionally efficient, genuine and reassuringly kind and honest throughout the whole process."
"The locksmith was polite and professional."
"Gary was great, punctual, polite&very efficient."
"From start to finish, the locksmith was professional, efficient, and knowledgeable."
"Not only was Gary highly skilled, but he also provided excellent customer service."
"Gary was incredibly professional and came to the shop within 30mins when we were unable to open up as the lock had broke."
Cons:
"The person who actually did the job arrived about 50 min after my call (according to reviews the average callout time is 10-20 min)."
Reliability
Pros:
"Superb service, arrived when promised; which is very uncommon these days."
"Gary turned up exactly when he said he would and completed the job on site."
"Called at 730pm in the evening and spoke with an engineer, booked appointment for 10am the following day, turned up as expected."
"Gary attended my property promptly within the time frame he estimated of his arrival."
"He said someone would be with me within 30-45 mins. About 20 mins later or maybe even 15 minutes, a company van turned up at my home."
"Arrived on time, work was carried out to an immaculate standard and invoice was exactly as quoted."
"They clearly do their best to stick to the quote they give people and provide efficient, professional service."
Cons:
"After my house was broken into and my house keys stolen I phoned a couple of locksmiths in the area who were not willing to come out that evening."
Cost
Pros:
"Coming out at this time of the year he was very very reasonably priced unlike the others."
"Provided honest advice and guidance and did not charge a fortune."
"For what was pretty much an emergency call out we were charged a really fair price."
"I was charged less than originally quoted because one of the jobs I needed doing required less work than initially expected. Very honest and professional."
"A very reliable, trustworthy company with extra helpful staff and reasonable rates."
"Very reasonable costs for the work carried out."
"The price was much cheaper than I expected – especially for a weekend call out."
Cons:
"No cons related to cost were mentioned in the reviews."
Customer Service
Pros:
"Gary from access security helped our elderly neighbour who was unfortunately locked out. He was here very promptly and was very swift with sorting out the problem."
"Life saver! Met a nice brother, Gary. Professional, efficient and great customer service without any additional costs as some locksmiths add additional fees without quoting it beforehand."
"Really professional service, The guy who came to fix my lock did all the work required and ensured everything worked as it should on completion."
"A fantastic customer experience- highly recommended."
"Absolutely top notch service."
"They provided fast response and excellent customer service."
"Gary was great- he provided an excellent service! He is extremely knowledgeable, friendly, speedy, and professional."
Cons:
"No cons related to customer service were mentioned in the reviews."
Response Time
Pros:
"Availed their service today when we got locked outside our home. He came within 15 mins and helped us without making a damage to the door."
"Locked myself out first thing in the morning and after calling, Ian was there within half an hour and resolved the issue straight away."
"They came within 10 minutes and I was in my house in another 5 mins and we have quite a good security door."
"Called Ian on Boxing Day and within half an hour my family and I are back in the house."
"Really fast service was here within 15 minutes even though he was on his way to another job he made my job priority he helped me out with extras at no extra cost!"
"Phoned access security for an emergency they were there within 30 minutes they were very helpful and they dealt with my Nan and Grandad really well considering my grand dad has dementia and Alzheimer's very pleased with our service and would highly recommend to anybody."
"Called Access Security and they arrived in 20 mins and managed to gain access literally in 60 seconds!!"
Cons:
"No cons related to response time were mentioned in the reviews."
Expertise
Pros:
"Brilliant service from Gary yesterday, he fixed a door that was struggling to lock. Previously told by someone else I needed a new lock. That saved me quite a bit of money."
"Gary got everything fixed for us immediately and for a brilliant price."
"Would definitely use again (hopefully won't be locking myself out again in a hurry) and highly recommend. Top bloke!"
"Gary who came to change the door handle of my front door was extremely friendly and also professional."
"Throughout the process, Gary demonstrated a high level of expertise and skill."
"Gary was really knowledgeable and happy to answer any questions that we had regarding the getting locks changed."
"BRILLIANT!! Used Gary to fix a door at the entrance to our office building. 2 local guys could not fix it but Gary sorted it out 1st time, great service."
Cons:
"No cons related to expertise were mentioned in the reviews."