Hendy Mazda Horsham Reviews Summary

Customer Service

Pros:

• "Gino...handled professionally, politely and with great care."
• "I received fantastic service from start to finish from Tom and Mike."
• "Tyler went above and beyond to find the car we required (CX-5)."
• "Carly was so professional, kind and helpful."
• "Helpful and informative day of sale."
• "The customer service from Gino was exceptional."
• "Oliver was very efficient throughout the whole process."

Cons:

• "He was let down a bit when the car had not been prepared properly by others at the dealership."
• "They didn't share upfront there would be a charge for just investigating a minor fault."
• "The man I'm dealing with criticised three times other Mazda dealerships."
• "They also never wash my car when it goes in for a service."
• "Not fun having placed a deposit on a car only to then be told a few days later that they decided not to sell it to me."
• "Was coerced into buying the bodywork repair policy."
• "Extremely poor service from Horsham once they have sold you the car."

Vehicle Quality

Pros:

• "We're very happy with our new toy!"
• "Also really impressed with the car as well. All in all, 5 star service!"
• "I've had my brand new Mazda 3 for a week now and can't really fault the car."
• "The car has so far lived up to my expectations."
• "Loving our CX5 which has been great so far."
• "Our new Mazda is fantastic."
• "The car we purchased has been well prepared and is the perfect vehicle for our family."

Cons:

• "I feel a covered area for handover of new vehicle would have been preferable to the rain."
• "The car also had hardly any fuel in it and resulted in a bit of a panic search for a petrol station."
• "When you take your car in for anything put a warranty repair, you have to pay for the usage of a hire vehicle."
• "There is a black plastic film left on the alloy wheels before you buy the car."
• "6 months later, I've needed a new turbo then a new engine."
• "When buying the car, Tom failed to mention that a new version of the MX5 was coming out a couple of months later."
• "I was a little disappointed with odd front tyres tread and make, which is not recommended, if legal."

Dealership Experience

Pros:

• "Nice showroom."
• "Put at ease whilst making purchase decision."
• "Just picked up my new CX5 and what a refreshing dealer experience it was."
• "An absolute 5* experience all round."
• "Best test drive I've had to date, no pressure."
• "Very satisfied with our CX-5 purchase experience."
• "Great team who give great customer service."

Cons:

• "Horsham is too far to travel for car services."
• "Nice showroom, but neither of the two sales people could be bothered to ask if I needed assistance."
• "By far the worst service I've ever received."
• "Horsham is just too far."
• "Well another disappointment from Mazda."
• "Really bad business ethics. Be very careful"
• "Visited this dealership to enquire about a used mx5, we were horrified to be met by a bespectacled adolescent."