Address: 72-86 Orsett Rd, Grays, RM17 5EL, United Kingdom
Phone: +441375375333
Rating: 4.5
based on 129 reviews.
Customer Service
Pros:
"I felt so at home here and the coffee is great! No pressure, just very knowledgeable people and no reasonable questions are considered stupid."
"Fantastic dealership and staff, welcoming and friendly, we dealt with Kevin who was very accommodating and flexible with prices so we got a great deal."
"After having issues getting service, the way Ian and the team went above and beyond to correct and show appreciation for our custom was truly spectacular."
"I was surprised how friendly their staff are, especially Mr. Besnik Pashaj."
"Ian and Alex were really great at answering any questions I had and went through everything thoroughly."
"Lisa on reception was polite and helpful."
"One of the few dealerships that I can say truly put the customer first."
Cons:
"Customer service abysmal, and hungry driven sales people."
"I'm disappointed. Past already 3 weeks no one call back or email me."
"Called 20 minutes before they close because found out that my car has a recall on it and just wanted to find out if it was something serious but the guy on the phone just gave me attitude."
"Really didn’t enjoy my experience here."
"Customer service and attitude provided by Dealer Manager Ian been very bad."
"Truly appalling customer service, after admitting that items they charged me for on a service were not fitted."
"Customer service we received was disgusting!"
Vehicle Purchase & Sales Experience
Pros:
"We absolutely love our new CX 5 with the heads up display and everything at your fingertips it is so easy to drive."
"This is my first Mazda and although I’ve only had it 1 week, it’s very impressive. Would definitely use them again."
"Nik was brilliant and even topped up the tank for me before we collected!"
"If you want to buy a new car I would definitely recommend Brayleys in Grays."
"Thank you Gary & Rob for all the promises and looking after me and my new car."
"I bought my new Mazda from the Grays dealership and the sales team let the car speak for itself, there was no sales pressure from the salesman and the atmosphere was always relaxed."
"Just collected my new car from Nik (Besnik Pashaj) I can't recommend this dealership and Nik more highly."
Cons:
"However if I compare my buying experience with my husband’s I can’t say it was one of the best, probably the worst and this is my sixth new car."
"I can't say nothing good for Mazda in Grays."
"AVOID!! Existing customer and the worst experience buying a ‘Mazda used approved vehicle.’"
"Came in to enquire about buying a car today... he treated me in an incredibly rude and patronising manner."
"Had a worst experience. Full of lies."
"Not sure how they treat men here, but steer well clear ladies."
"Absolutely awful place to try and purchase a car from."
Vehicle Service & Maintenance
Pros:
"Simon went above and beyond to help when I bought my car."
"They did a good job on the wing mirror and I am positive about taking it in for the 3rd year service at the end of July."
"Had my 3 yr service and MOT this week, and a faulty o/s door lock which took time to rectify, but fortunately the car played to the tune on time and the service staff were able to replace the part under warranty."
"Subsequent conversations with the garage team revealed their friendly and approachable nature."
"Made sure everything was in order for collection of my used Mazda ensuring the upgrade I had purchased was fitted on collection."
"Problem was investigated and fixed. Paid much less."
"Year after had another problem with my car. And the same this time, problem was thoroughly checked and fixed for a very competitive price."
Cons:
"The engine had blown up because the turbo filter had got blocked which is a common fault on these cars."
"I have now given up and they have lost a sale."
"I encountered issues with the suspension mounts, and while the garage attempted to address them as a gesture of goodwill, their efforts didn't yield a successful resolution."
"Had to service my Mazda 6 due to serious noise in the front suspension. Was quoted over £900 by other Mazda garage. Took my car to Mazda Grays."
"Sent in for diagnostics, was told the car was not worth repairing, would be charged over £1200 for strip down investigation."
"In my reply from the garage they haven't told the truth at all untrustworthy practice."
"They haven't fix are car, (but the lady on the phone promise that the will be ready end of the day) because the mechanic needs to go home he have a family."