Potters Resorts Five Lakes Reviews Summary

Accommodation

Pros:

• "The room was very spacious with a large comfy bed."
• "The rooms were top notch, very clean, extremely very spacious and also had a lovely view."
• "We were very impressed with our rooms which were separate to the main hotel but spacious with comfortable beds and good showers."
• "The Village Premier Room we stayed in was plenty big enough with a bath and large shower in the bathroom."
• "Rooms - spacious and clean!"
• "The room was massive and spotless."
• "Our room was very clean and well presented and comfortable."

Cons:

• "Our room - 511 in the Village - was very tired, with a badly stained carper, peeling furniture and a patio door that needed two people to open and close."
• "The rooms were generally dirty with dirty walls and towels and broken luggage rack."
• "Room was very dated we had a running tap all through the night."
• "Bedroom was a good size with views over the golf course, but was a bit dated, especially the en-suite."
• "The room was tired and not enough focus on cleanliness with annoying marks on carpets and staining on the bathroom walls and doors."
• "The room was lovely, but could have been cleaned better."
• "The room did not have air-con (stayed in the village) and the rooms where not cleanest with spider webs in the window."

Facilities

Pros:

• "Took a nice swim in the warm swimming pool followed by a good steaming in the sauna."
• "Especially liked the huge games room, had lots of fun in there."
• "The facilities were excellent."
• "5 lakes has terrific golf courses and facilities."
• "Great facilities."
• "The entire complex is spacious and roomy enough for wheelchairs and mobility scooters. Everything can be accessed step free."
• "So many activities to try out especially for us as we now in our 60s."

Cons:

• "Pool was a disgrace all out of date and cheap uncomfortable loungers."
• "Squash courts unusable as full of storage items."
• "Swimming pool Bad, not wheelchair friendly, changing room was a joke."
• "Jacuzzi very dangerous to get in and out for elderly people."
• "The large pool and area that’s perfect albeit just needs a little attention as it’s dated."
• "Bathroom also dangerous as high step into shower and floor slippery."
• "The room was spacious but run down."

Food & Drink

Pros:

• "The food was delicious, the staff were attentive, friendly and very helpful."
• "Every meal was of very good quality and gave plenty of choice."
• "Food is good value as are the drinks available in the 'all inclusive' packages."
• "The food was excellent.... Put on 5 lbs...."
• "Food superb."
• "Food is delicious with plenty of choice."
• "Food was great, couldn't fault the quality nor quantity."

Cons:

• "Special diets are not catered for in particular palm oil free products."
• "The food is adequate, but we have noticed a decline in the standard over our three visits, with food often served lukewarm and undercooked."
• "The food was awful, my friends meal was not edible."
• "I could not believe that they could only offer vanilla flavour ice cream."
• "Food included was one crossaint and the fruit had mold on it!!!"
• "The only downfall was the meals. Been to potters before and could not fault the food. But was disappointed at five lakes."
• "The food was limited but of a high quality."

Staff & Service

Pros:

• "The staff were excellent: friendly and professional without being patronising."
• "All the staff were helpful and friendly, although our waiter/waitress did sort of leave us waiting loads at different times."
• "The staff from the chambermaids, receptionists, through to the bar staff, entertainment staff and even Mr John Potter himself were amongst the friendliest group of people I've ever met."
• "The staff go above and beyond for you they are so happy and helpful especially Dan w and Jon lovely friendly funny people."
• "The staff in the restaurant were extremely friendly and provided great service."
• "Staff are very helpful and friendly."
• "All staff were extremely helpful and polite."

Cons:

• "All the staff were helpful and friendly, although our waiter/waitress did sort of leave us waiting loads at different times."
• "Obviously lots of new staff but none seemed trained and they’re not attentive to the guests."
• "Long wait for drinks as understaffed."
• "Need more staff in the dining room we only had one lad named Peter and he was run off his feet but did a great service."
• "Sometimes we had to get the attention of the restaurant staff to be served."
• "Restaurant service was shocking. Wrong orders (somehow food that wasn't even on the menu) long waits and non attentive staff."
• "Front if house staff found handling a problem, table allocation information which wasn't given to us at check-in, difficult to cope with."

Entertainment

Pros:

• "Entertainment - entertainment was excellent."
• "The activities are great, personally I loved the segway and archery, and they are all very well managed."
• "An absolutely fantastic stay at Potters Five Lakes."
• "Evening show was geared towards the very senior market but still enjoyable."
• "The entertainment was ok but perhaps could do with more variety."
• "The evening entertainment was fantastic so entertaining and funny."
• "Evening shows are 'west end' quality with excellent dancers and singers giving very lively performances."

Cons:

• "Entertainment very loud, had to remove hearing aids as far too noisy."
• "All in all, not an experience to be remembered or repeated."
• "The entertainment was Halloween themed and it had a good variety between Halloween songs and popular songs, overall entertainment was good."
• "Entertainment good, but I prefer live music and it was all sung to backing tracks, with no resident band."
• "Eveing entrainment slightly dated.... Not really our thing...... But they gave it their all...."
• "The initial singer in the theatre to start the evening off was OK but not to start entertainment and get you up dancing, too many ballad songs."
• "Like an old people's home,staff walking round telling people to keep the noise down, as people were trying to sleep."