Group 1 Jaguar Sidcup Reviews Summary

Customer Service

Pros:

• "The staff was welcoming and courteous."
• "Mohammed... went to extreme lengths to ensure his customer care was 1st class."
• "What an amazing service I received from Neil & Sophie, I bought my damaged car in for repairs through my insurance company, Neil & Sophie booked in quickly, and lent me a loan car!"
• "Very professional service. Car booked in efficiently and with great courtesy along with a complimentary beverage."
• "Both Libby and technician Mark Evans have been exceptional in their assistance."
• "Charlie Power is a great asset to your team."
• "Customer service with a smile. Mo was very knowledgeable and had great customer service."

Cons:

• "When I tried to get some warranty work done, the service department were very rude and just give me reasons why they can’t do anything."
• "Their communication to keep you updated on your vehicle or to let you know how long they will keep you updated was useless."
• "This dealer does NOT return calls. Tell you lies to your face only for another member of staff to drop them in it."
• "Worst kind of customer service I have ever received."
• "Customer Service is appalling."
• "Horrendous service from start to finish."
• "On multiple occasions I have been told my car is ready to collect and then on arrival I am kept waiting for a long time."

Sales Experience

Pros:

• "We purchased a car recently and want to thank Adam Stevenson for helping us through the process with good advice and a genuine passion that helped us make the decision."
• "Flawless and smooth purchase of my new car from Beadles."
• "Purchased my car from here and it was an amazing experience from start to finish."
• "Tom Munson provided exceptional customer service throughout the process."
• "Adam is probably one of the most nicest and honest salespersons I’ve come across."
• "Bought a used F-Pace from Beadles Sidcup. Car was priced reasonably, it was in great condition and the salesperson Nafi was excellent."
• "Our sales agent Leigh D'Souza was excellent - made us feel relaxed and concisely gave us all the information we needed to make the right decision."

Cons:

• "Cheap sales tactics | Disgraceful customer experience."
• "Salesman did back flips to help us buy the car but when it came to the service department we were treated like second class citizens."
• "The salesmen act like a bunch of hungry sharks - lack courtesy and couth."
• "I am really frustrated and disappointed and don’t think my next car would be Jaguar, excellent car but the service post sale very bad."
• "It is the worst customer service I have ever experienced."
• "Unprofessional outfit. Old fashioned sales style."
• "Very disappointed! All staff here just don't seem bothered."

Repair & Maintenance

Pros:

• "After a small accident where someone hit our F Pace we called into beadles where Neil and Sophie were so helpful our insurance company wanted us to use a small non dealership and Neil explained that we did not have to do this and helped us all the way to a final well executed job."
• "Mark the technician, always goes the extra mile to help me in my hour of need."
• "Raymond in the Service Department was an absolute star and the team were superb with quick resolution of an urgent issue ahead of a 300 mile drive."
• "Mark Evans kindly called me back after I reported that my engine light came on."
• "Every problem has been resolved, including the suspension noise!"
• "I had my Jaguar repaired at Jaguar Beadles a couple of weeks ago and I must say this was some of the best and smoothest experiences I've ever had."
• "Took my car to update my media system to include Apple Car Play."

Cons:

• "Having always had my Range Rover vehicles serviced and repaired by Beadles, Sidcup for years, my recent experience will ensure that I never use them again."
• "Always hard to get a slot for any repair work, on one occasion the wait was over 14 weeks for a slot."
• "Beadles have been bought by a US company, the Jaguar servicing has been amalgamated with the Land Rover servicing, and the result is a shambles."
• "An appointment for an MOT while I wait was being booked... 'you'll have to leave the car with us and we'll let you know when its all done'!"
• "The vehicle was filthy and they said the vehicle had been used the last few days as a courtesy car!"
• "They do an okay car service, but their follow up with problems is second to none horrendous."
• "Not happy with Beadles Jaguar, was going to look at a car... Got to the dealers only to be told the car had been sold 2 weeks before!!!!!"