Sytner Jaguar Coventry Reviews Summary

Customer Service

Pros:

• "So well done Guy salmon in difficult times you made my annual car service painless and made me totally reassured by your professionalism."
• "Kevin Scott is an absolute professional when dealing with a customer, I was made to feel so welcome, not rushed and nothing was a problem for Kevin."
• "Really fantastic experience at Guy Salmon Coventry."
• "All staff acknowledged and spoke to me during my visits."
• "She answered any queries and has kept in constant contact, a credit to her company."
• "Wonderful customer service. Very welcoming front of house staff, especially Michelle who left a lovely unexpected gift for me when I collected my car!"
• "Excellent professional service."

Cons:

• "F Pace continually in and out of the dealer for ‘software issues’."
• "Very poor service. We are with no means of transport now."
• "If you want a lesson in being ignored please visit."
• "Do not have the customers interest at heart …. Clear errors on their part are challenged instead of being accepted."
• "Happy to sell you a car but when you have a problem they don’t want to know!"
• "Got the overall impression they didn't actually think I was serious or could afford the car."
• "And also customer services is very very poor."

Sales Experience

Pros:

• "Just purchased my first Jaguar vehicle from Guy Salmon Jaguar Coventry and dealt with salesman Neal Webb... this purchase was the best sales experience I have ever received!"
• "Dealt with Michael Swetman who was incredibly helpful and went the extra mile to ensure the deal was able to go through."
• "I have always had an excellent experience when l have visited this showroom."
• "Customer service here is always as expected…exemplary!"
• "I have to say a massive 'thank you' to Megan who works at Guy salmon, this lady went above and beyond in helping us get the car we wanted."
• "Our salesman, Anthony, explained the options thoroughly and clearly, and was patient in answering our multitude of questions from his wealth of experience."
• "Neal Webb did a cracking job of looking after me as I came in to get my very first Jaguar."

Cons:

• "The F Pace will be my first and last Jaguar based on Guy Salmon experience sorry."
• "Phones often just ring out, always busy on service desk and the guys do work hard."
• "Only negative is that I had to have a day off as they wouldn't give me a courtesy car overnight."
• "Had our deposit over a year. Moved the build date numerous times. Then when car is nearly ready, said the price per month has risen significantly."
• "Totally shambolic after sales service for a premium brand."
• "From front of house welcome through to ignorance and arrogance of sales staff."
• "When I asked about a test drive, he said it just wasn't possible given how busy they were and given the time of day (it was 2pm) we'd have to book for tomorrow."

Facilities and Amenities

Pros:

• "Your lounge is nice too, particularly when I needed to wait for my owned organised lift."
• "The whole place is clean, bright and modern, every current model is on show."
• "The dealership had laid on breakfast for all which was a nice touch."
• "Plus decent cuppa and biscuits when waiting for work to be completed with texts to inform you of stages."
• "This is a lovely show room to visit. All the staff are friendly and very welcoming."
• "Great dealer facilities. Neal was incredibly helpful and found me a great deal to suit my circumstances."
• "The entire team at Sytner Jaguar, Coventry, seems to share a commitment to customer satisfaction."

Cons:

• "Car completely stopped dead at 6pm even before we got home."
• "Car went in for a new alternator. Obviously going to a main dealer was more expensive but £1200 was ridiculous."
• "Very poor after sale service when features requested not delivered with vehicle."
• "Very poor response, contacted the dealer twice to confirm my service booking and that a loan car had been booked on both occasions they never phoned back."
• "When picking my vehicle up I was not told what had been done and was not handed a service check sheet to confirm this."
• "Went back to pick up my vehicle, switched it on and to my surprise the warning light was there."
• "Actual bill rose by a third above estimated bill without any communication."