Marshall Hyundai - Gatwick Reviews Summary

Customer Service

Pros:

• "My wife and I were warmly welcomed when we dropped by on a Saturday to just view some cars, even though the showroom was busy."
• "A very polished, refined & pleasant experience @ Hyundai Crawley."
• "Rico went above and beyond with answering any questions I had and was not pushy when making a sale with me."
• "Will took the time to explain about the different models and features of the Tucson."
• "Snagged a fantastic deal on a used 2022 Hyundai Ioniq at this dealership. The entire staff was incredibly welcoming."
• "Had the please of dealing with Chris P who had the car waiting for us at the entrance when we arrived."
• "Highly professional and excellent product knowledge, and vehicle availability confirmed Alex and the Marshall Gatwick dealership have got their act together."
• "Purchased a new Tucson today-first Hyundai and first time using this dealer. Dealt with by Charlie Hodge who was very personable."

Cons:

• "My experience with this dealership has been nothing short of a major disappointment, and it's important to share the details."
• "I am writing to express my deep disappointment and frustration with the unprofessional service I received from Marshal Hyundai."
• "I was appalled by the lack of communication and the overall substandard customer experience was disappointment."
• "Terrible service, booked a test drive online, was ignored for a day and a half then got a confused call from a salesman."
• "Car needed a service so I went online giving more than 3 weeks notice. Got a reply amending my booking for 2 weeks later."
• "Took car in for a regular service at 8:30am. Staff were terrible. Rude, very short with me and barely making eye contact."
• "Unfortunately, I have to revise this review. Initially everything was great but it went south from there on in."
• "Terrible and also confusing service. Had a problem with my clutch on a Hyundai Coupe, AA told me it was a slave cylinder leak."

Vehicle Quality and Features

Pros:

• "A BEAUTIFUL 2019 Kia Sportage for £14,799 at Marshall Hyundai - Gatwick!"
• "Went out on a lovely 20 minute test drive and the car drove as beautifully as it looked!"
• "Had a look around the used cars on offer. It was so nice to be able to walk around and look at our leisure."
• "We were so lucky to find our lovely new Kona at Gatwick Hyundai at a great price - it’s perfect!"
• "Really impressed with Chris' efforts. Good listener, didn't make me feel rushed, test drive wasn't too short."
• "Great customer service from Chris at Hyundai. Got the new Kona hybrid for the price I wanted."
• "Extremely happy with the sales experience delivered by Charlie H here. Knowledgeable and approachable."
• "Fantastic experience buying a used Hyundai Tucson. Very friendly and helpful, especially Connor."

Cons:

• "Firstly, our problems started with a poorly polished door, scratches, and a malfunctioning radio screen."
• "When we brought the car in for the promised repairs, it sat at the dealership for a full week without any work being done."
• "I ended up calling them to ask if my car was ready to collect. Thier response was 'I don't know.'"
• "When I collected my car at 4.30pm i was shocked as they literally painted over thr chips with a pen."
• "Car needed a service so I went online giving more than 3 weeks notice. Nearly 6 weeks to get a service."
• "This garage has a very snazzy showroom and has the tyres in stock that I like, so no waiting for ages."
• "Buying a new car is a daunting experience but Connor Bradnam our contact at the Hyundai Dealership made it smooth."
• "Overall a good experience, we were not offered interest free pcp until we mentioned we had been offered it by another dealer."