Guildford Hyundai Reviews Summary

Customer Service

Pros:

• "They are professional, efficient and friendly too."
• "Every member of staff I had contact with gave good attention to my needs and made me feel looked after."
• "The whole service went smoothly with polite helpful staff on hand."
• "The staff are always friendly, welcoming and warm in both pre- and during-covid times!"
• "The customer care and communication from Scott Lloyd was amazing - the best I've ever had from a garage."
• "Staff are extremely professional, helpful and friendly."
• "The staff are all friendly and very helpful."

Cons:

• "I am at a loss for words and can’t even fully express how disappointing and upsetting this whole ordeal is."
• "There are clearly issues with Hyundai reliability, customer service at this dealer, and the Hyundai warranty and assist service."
• "We complained to the receptionist who had an attitude of 'Yeah? What you want me to do about it?'."
• "The worst service I've ever received."
• "Called and asked to speak to a member of the Richmond staff who had just emailed me, the call handler was appalling."
• "Terrible customer service the sales person was not interested in even talking to us."
• "Terrible customer service. Strongly recommend you avoid."

Vehicle Purchase & Delivery

Pros:

• "Test drive was arranged and within 10 days I was driving off in my new car."
• "Full handover was given on pick up and all aspects of the car explained."
• "I would be very happy to recommend them to friends and family without reservation."
• "I highly recommend Richmond Hyundai company`s service."
• "Brilliant as always! Delighted with my new i20N thank you to Nic Martin for looking after me."
• "I went for a test drive and came away buying a car. Oliver is great."
• "Great sales service from here."

Cons:

• "I just had a service at Guildford Hyundai Richmond. Booked appointment for 8:30 and the car was not ready by 4.00 pm."
• "Had to ring the dealership at 17:00 to enquire as I’d heard nothing."
• "Bought my last two cars from them but the service has rapidly declined and seems more like racketeering in my opinion."
• "Had a bad experience of our first service at this branch."
• "Worst customer after service ever."
• "Dealer is stingy and just care about sales AVOID AVOID AVOID go to another branch."
• "If I could give zero stars, I would, but Google forces you to give at least one star."

Facilities & Amenities

Pros:

• "There is a lovely canteen for some food or snacks and the free coffee is outstanding."
• "The facility there is also good mention."
• "I found a quiet table where I could work with my laptop using the WIFI which is available publicly."
• "Their cafe is open again now (Post COVID) providing free coffee and tea whilst you wait along with other snacks that you can purchase."
• "Hyundai have a comfortable waiting area with a coffee station and TV to keep you busy while you wait."
• "They actually have a nice waiting area with different types of chairs, tables and even bar stools."
• "My family visited with me to sit in the waiting area and my son got some toys to play, also we got coffee to self serve."