Endeavour Hyundai - Watford Reviews Summary

Customer Service

Pros:

• "The staff were friendly, helpful and not at all pushy."
• "The team at Endeavour Watford were very helpful and went the extra mile."
• "We purchased a Hyundai Tucson from the Watford dealership & can’t praise Tony Crannage enough for his customer service."
• "I had great service from Marc and Adam, Marc was very informative and knowledgeable throughout the test drive."
• "The salesman was a pleasure to deal with and filled us with confidence."
• "Nothing was too big or too small for our salesman to do."
• "I am extremely satisfied with the service that I received at your dealership."

Cons:

• "As usual we got the broke one!!!"
• "I have lost faith in the brand because of the after-sales service. I will not be replacing my car with Hyundai again, Or never walk into Endeavor for a purchase."
• "For your own good AVOID THIS COMPANY AT ALL COSTS"
• "ABSOLUTELY RUDE STAFF! Went 3 times for oil filter, and 3 times I was told to go back another day."
• "I would NOT recommend this dealer to a friend."
• "WHAT A COMPLETE WASTE OF TIME."
• "worst service ever. since I bought the car in 2019 not a single good experience with this people."

Vehicle Condition

Pros:

• "The car was then prepared and serviced and I collected it today from Inga who was equally as helpful."
• "Cliff and the team were great. They spotted an issue with my seal around the oil filter."
• "The vehicle was delivered clean, with a full MOT and having just been serviced."
• "The car was made available when I needed the car and it came with a full valet and full tank of petrol."
• "Collected my Tucson today. Sale couldn't have gone smoother."
• "The car arrived in pristine condition, and Alan and Inga have been most helpful with many of my after sales enquiries."
• "The car was handed over to us post repairs and service in a condition that was as good as new."

Cons:

• "Within 6 weeks of purchase it started juddering as if it was about to stall."
• "When we took the car to an independent garage for a service & MOT, it failed on completely worn out brake pads and the discs were worn out too but passable."
• "Then the service manager hung up on me."
• "The car also had some noise issues coming from rear wheels, which they claimed is usual."
• "On collection it started juddering straightaway and on quite a few occasions the accelerator didn’t work either almost causing accidents."
• "The car came up for MOT now, which failed due to wrong battery supplied with the car."
• "Careless attitude of the staff resulted in me having a faulty car which I don't have any grounds to stand on as six months passed from point of sale."

Dealership Experience

Pros:

• "Thoroughly recommend Watford Hyundai. Trustworthy and easy to deal with remotely."
• "The showroom is very easy to find, with adequate parking, clean spacious and has amazing coffee "
• "I would definitely recommend them."
• "A professional, efficient and customer focused team."
• "Very positive experience buying my new car remotely and having everything ready at the point of collection."
• "I highly recommend Hyundai to anyone in search of a car as their professionalism and expertise were top notch."
• "The showroom is neat and clean, coffee is great :)"

Cons:

• "I had travelled nearly two hours to visit this dealership to buy a car expecting to pay the price advertised on all their websites and other sites, only for them to blatantly lie to my face."
• "Avoid this dealership - full of charlatans who know nothing and have poor customer service"
• "Please avoid buying from Hyundai endeavour, Watford at all cost."
• "Just feel lied to and ignored."
• "I got like a court hearing-at all if I have no intention of buying-don't waste their time with tests."
• "Rude staff. Booked test drives, however apparently they expect you to beg them to be able to sell his cars to you."
• "Very unhelpful, didn't even get up and offer a brochure to look at or a similar car or anything."