Tim Hortons Reviews Summary

Food Quality

Pros:

• "I’m happy with the quality of the food."
• "The food was delicious and the prices were affordable."
• "The Crispy Chicken Stack was quite ordinary, but the Lattice Fries were unique."
• "Food was excellent, staff was very well trained."
• "The food was hot and well presented."
• "I ordered a chicken stack burger, apple donut and coffee - prices are reasonable, and the quality is very good."
• "One of the best hot chocolates I've had in a while, doughnuts are nice and fresh too."
• "Oreo pancake is delicious. Definitely recommend trying it."

Cons:

• "The Crispy Chicken Stack was quite ordinary, without any particularly impressive flavors or textures."
• "Hash brown was still cold."
• "Didn’t feel any taste. I think we can make much better in home."
• "The doughnuts were dry and not very flavoursome."
• "The meat is so processed couldn’t really tell it was meat."
• "The food is OK. I ordered a meal and got literally only 5 lattice fries."
• "The maple syrup burger makes your taste buds run up and down the flavor walkway."
• "Burger was lovely, chicken tender. 'Chips' were chewy and not nice, very plain, unseasoned."

Customer Service

Pros:

• "Staff was very well trained, especially a girl name Maham who took our order."
• "Greeted by friendly staff at the door."
• "Staff are great in customer service, especially one of the staff Himanshu."
• "Great variety on the menu and excellent customer service."
• "Staff behaviour is very good and I feel very comfortable with them."
• "I can see them doing proper handling of our beverages order."
• "The staff are really friendly and check if your food is good."
• "The staff make the brand, not the food or the location or brand."

Cons:

• "They still can't make a flat white coffee, still forget to put the syrup in."
• "Staff are not friendly."
• "The staff behaviour is very good and I feel very comfortable with them."
• "Sort out your staff and get them to read a delivery order properly."
• "Staff were friendly and check if your food is good which you don't usually get at places like this."
• "Staff is very good and very cooperative."
• "Staff are so polite and friendly!"
• "The staff make the brand, not the food or the location or brand."

Pricing

Pros:

• "The food was delicious and the prices were affordable."
• "Prices are reasonable, and the quality is very good."
• "The price of a coffee and a single pound to get a deluxe doughnut I thought was very good."
• "Great customer service. Will be back regularly and will actively avoid rivals in favour of coming here because of that."
• "Prices are quite good."
• "Nice breakfasts @ a decent price, better than maccies for a quick fix."
• "First time coming to Tim Hortons in the UK, only been to the US and was afraid the taste would be very different, to my surprise you can’t almost feel the difference."

Cons:

• "Although I'm not sure if the prices have gone up now, I find the prices in the UK to be a bit expensive."
• "Overall, the combo meal was a bit pricey at over nine pounds."
• "50p for sauce. Rip off."
• "Price in nearly 5 to 6 pound but value 1 pound."
• "Prices are a little expensive for what it is, but over all it’s light, easy fast comfort food."
• "It's a very pricey shop for doughnuts."
• "Over priced like mad!!! Not even mc Donald’s quality or service and charging close to double."
• "It took 15 minutes for a donut and a frappe."

Cleanliness and Atmosphere

Pros:

• "Definitely I’m happy with the quality of the food and the atmosphere of the restaurant."
• "The counter and the restaurant areas looked clean and tidy."
• "The ambiance was amazing as well Highly Recommended."
• "Restaurant is clean no complaint."
• "The place is really good and cosy."
• "The comfortable seating and cleanliness of the restaurant made for a really pleasant dining experience."
• "Pleasantly surprised by the food here."
• "The drive thru is not very long and you can end up blocking the carpark..."

Cons:

• "The place was empty, with more rubbish on the tables than customers."
• "Bathrooms were okay, but handsome is too watered down/thin, so it sprays everywhere for the unsuspecting user."
• "The place is going downhill fast."
• "The inside of restaurant and facilities were terribly dirty- really do not recommend."
• "The place was not clean. Tables unclear all around and spillage on the floor."
• "Took a chance to try it...White Lion Retail Patk..... OMG....its a lot of money for not a lot....."
• "This time the order was wrong and they ran out of ice so no iced coffee."
• "The first time here but definitely the last time. I am giving ⭐️ only for the lattice fries and for the chipotle dip."