PMT Portsmouth Reviews Summary

Customer Service

Pros:

• "Friendly, helpful and knowledgeable staff."
• "Staff were very accommodating and knowledgeable as I had lots of questions."
• "Lovely to find such knowledgeable, helpful and lovely staff."
• "The guys are knowledgeable and the customer service is nice and helpful."
• "Staff welcoming and knowledgeable."
• "Very friendly staff who are always around to help and make you feel welcome."
• "The staff are great and I never feel disappointed with purchases made."

Cons:

• "When I made a complaint after leaving, I got a sarcastic response back with no apology."
• "Shocking service. Price match request unanswered."
• "Their staff are essentially useless, with seemingly no guitar knowledge and only interested in saying 'that'll be X, please insert your card here'."
• "The member of staff who served me was very off-hand and walked off to talk to a friend in the middle of the sale."
• "The guy who eventually served me was rude to me and didn't want to converse regarding the product I wanted to buy."
• "Completely ignored me on my 1st & last visit."
• "No one wanted to serve me."

Product Selection & Availability

Pros:

• "Absolutely amazing range of equipment and speciality."
• "Such a wide selection of everything musical in here."
• "The store is a dream to explore, so much great stuff there."
• "Top music store, wide range of top products and very good quality affordable instruments too."
• "Incredible amount of stock, really helpful staff and they price matched what we saw on the website."
• "The store itself is vast and has so many guitars to choose from."
• "There's a huge selection of (on-show & playable) acoustic and electric guitars, plus bases, and high quality ukuleles."

Cons:

• "Says online that delivery is free but it isn't."
• "The store have a good range of stuff but the way they've changed the layout to hanging the guitars up on the wall is hopeless."
• "The guitar department is extensive, however there is very limited choice on drum equipment."
• "I've also learned not to be too disappointed by pretty well all the local music stores for the lack of left-handed guitar stock, but at least PMT have some I can try out."
• "Guitars all locked up and often high on walls so discourage trying them out, unless you ask first."
• "No prices were displayed so it's super hard to compare products."
• "A good range of stock but a lot of it not priced."

Store Experience

Pros:

• "The shop itself is well presented, covering a large variety of famous brands and instruments."
• "Wall to ceiling guitars, it's like a dream come true to someone who is learning to play the guitar to see all these instruments decorating this huge area."
• "Everytime I visit, it's a 10/10 visit and I'm always so happy and grateful when I leave."
• "The separate keyboard room and drum-pad annex are surprisingly well stocked as is the mezzanine drum floor."
• "A trip here has helped persuade my three children that they want to learn guitar and get into the world of live music, so I couldn't be happier!"
• "Great displays of many musical instruments, music rooms, can access and play before purchasing."
• "Brilliant place, good layout and places to have a wee play."

Cons:

• "Have a lot of stuff and brilliant one stop shop for musical instruments but I don't like it as much now it is PMT. Has a different feel to it. Liked it more when it is Nevada."
• "The artificial lighting does make my eyesight go funny after a while but nothing too serious!"
• "Cold and wet, that's inside as well as out...!"
• "From the outside it just looks like a warehouse; it gives you no idea of what awaits inside."
• "I can't put my finger on what it is but I preferred this store when it was Nevada."
• "Really a fall from grace after leaving Nevada. Their stock is drastically smaller now."
• "The store have a good range of stuff but the way they've changed the layout to hanging the guitars up on the wall is hopeless."

Pricing & Deals

Pros:

• "Prices are okay too, you won’t get ripped-off there."
• "Just had my taylor acoustic setup by the guys at pmtonline portsmouth and they did a really great job for a great price, only £20."
• "Bought a roland td17kvx here today and got excellent advice from the drums guy, plenty of time to try different sets and hardware, and a good deal on price."
• "Great prices as well, matching online in most cases."
• "Unbelievable price on my girlfriend's guitar, case and strap I surprised her with! Nearly £150 saved."
• "The prices are always subject to the latest deals on their website, and if you've seen it cheaper elsewhere they will match it."
• "Wow.... so I ordered from here and the lovely lady hand delivered my order so my daughter had it in time for her birthday...FAB CUSTOMER SERVICE THANKYOU!!!!"

Cons:

• "The stuff is pricey."
• "Very disappointed with the whole attitude towards price matching."
• "Stock is decent but the whole experience is dire."
• "Tried selling me a well used and abused gibson les paul studio x demo was not informed it was damaged and heavily used."
• "Dreadful company name though - much preferred Nevada Music and I will never ever bring myself to refer to it as PMT!"
• "Everything you could want and more, the stuff is pricey but good quality!"
• "Also never had the item in-store when it clearly stated online that it did."