GAK Music Emporium Reviews Summary

Customer Service

Pros:

• "Luke and the rest of the staff at GAK could not have been more helpful if they tried."
• "Really good experience with this store. Ordered a guitar kit from them which unfortunately had an amp which was DOA. I got into contact with Dan from GAK who arranged with Fender to deliver an upgraded version of the amp free of charge."
• "Helpful on the phone and kept me updated via email on when my purchase would arrive at the store from their warehouse."
• "Very knowledgeable, friendly helpful staff."
• "The people that work there are expert in their field. Very helpful and knowledgeable."
• "Every person I have dealt with has been friendly and extremely helpful."
• "Phenomenal customer service - I exchanged two old guitars for a new Telecaster."

Cons:

• "Worst service ever. If I could leave a minus star I would."
• "Received a defective guitar. Response from GAK to emails is chronically slow and has taken 3 days to arrange collection."
• "Don't bother with online purchases. They're bloody hopeless if things go wrong."
• "Extremely let down by the poor service from GAK."
• "Emailed to advise of the damage guitar and next steps. No response."
• "They were very helpful when I was buying from them but when I had problems with my order, my emails were partially ignored."
• "So, don’t email them - they never respond!"

Product Quality

Pros:

• "It is absolutely immaculate, far better than I was anticipating, and plays like a dream."
• "The guitar was playable right out of the case."
• "They had the ones I wanted in stock, and for the cheapest price out of anywhere."
• "Purchased a Boss amp from here before christmas, arrived quickly and the amp is excellent."
• "Ordered a pair of drum sticks along with a stick bag from GAK ... GAK said they'd send me a replacement pair of sticks free of charge immediately! Fantastic service - many thanks GAK!!!"
• "The ukuleles arrived a few days later safe and sound and nicely packaged."
• "A splendid collection of instruments."

Cons:

• "Bought a gretsch at over double price expecting the quality control to be better. Got the guitar home and the pickup screws and springs fell out."
• "The one I received had the top slightly wavy and the bracing telegraphed."
• "Reserved guitar, drove 80 miles to collect, got home didn't play. They eventually sent me a box to return but in the meantime I brought another elsewhere as it took far to long to sort."
• "Bought a cort guitar but arrived in awful condition. Got a replacement also in terrible condition."
• "The guitar arrived in a box that had the staples removed and was open, there were fingerprints all over the guitar and one of the strings was snapped!"
• "Bought Gibson Les Paul tribute satin honeyburst off them great service guitar was extra packaged but still had scratch on it."
• "I bought a Fender Nashville Telecaster from GAK Brighton, sold as ex-demo but described as spotless and like new. It was a really great price and Ryan was helpful, transacting direct via email, sending actual pictures of the guitar. When the guitar arrived I was disappointed to notice that the tone control was bent."

Staff Attitude

Pros:

• "Went to GAK to set up my son with a new Bass and amp, the staff were outstanding, really patient very knowledgeable."
• "If I'm looking for equipment I always go to GAK first - they're local to me and I'm all about supporting local business but added to that they really do have a great store to check out gear - if I order online they're response time and customer service is tip top as well."
• "I've only ever met lovely staff in GAK. They know their stuff too!"
• "Super service, I was just looking at a high end PRS McCarty 594, tried a couple of models, went away, came back, no signal ref intention to buy, but the guys couldn't be more helpful."
• "Jamie (guitar technician) replaced the broken nut on my daughter’s guitar today and went way above and beyond what I was expecting."
• "The staff are knowledgeable and tolerant, yet always listen to one's needs."
• "One of the standout aspects of this establishment is their exceptional customer service."

Cons:

• "Once I wanted to try a pedal. the man dumped me in the room with a guitar and said 'there you go' and stormed off as if I ruined his day."
• "The member of staff in the keyboard section seem pre occupied with his phone but still got a sale from me."
• "Super grumpy/arrogant/rude shop assistant (in synth dep)."
• "He nods as if its such an effort to greet a customer."
• "The shop is well stocked, but the staff just don't seem to care."
• "Today, an employee from the audio department, long dark hair on a bum was openly rude to me, condescending, and disrespectful."
• "Most sections of the shop seem to have quite good customer service, however when I want to go in and try something out in the electric guitar department, the staff are always really rude and unhelpful."