Address: 6, Capitol Square, Church St, Epsom KT17 4NY, United Kingdom
Phone: +441372730578
Rating: 4.7
based on 211 reviews.
Customer Service
Pros:
"Absolutely top-notch customer service."
"Really wonderful and knowledgeable staff, happy to listen and chat; super responsive; no real hard sell but straight to the point."
"The staff are always so welcoming and helpful. Their product knowledge is superb and they are always happy to provide suggestions when you aren't completely sure what you are looking for."
"The guy that served me could not have been more helpful, and did not try pushing me outside my price bracket."
"OMG - this company is unbelievable - they are amazing. The customer service is outstanding - super quick, very knowledgable and helped me out with a delivery slot given a tricky situation."
"The staff at Guitar Guitar Epsom are all friendly, keen to help and are extremely knowledgeable."
"All members of staff were in good, talkative moods and were happy to offer any help needed."
Cons:
"I've had nothing but problems with it but Guitar Guitar are doing very little to help."
"Beginners beware...we went there on Saturday to look for my first guitar, as soon as I stated my budget it was as if it was a state of 'oh not gonna bother with you not worth it' being a beginner I needed what I would say the most help in choosing the right guitar but little help I got."
"While trying out a acoustic guitar a male member of staff approached my father with a condescending tone and asked him to remove his jacket as it can damage the guitar."
"I've never felt so humiliated there's ways of saying things and when it's an accident telling someone to 'be more careful' in a patronising way is not what I call service especially when left alone in the first place to fend for myself!!"
"The sales rep looking after me made a number of snide remarks about me trying out different basses."
"Before l made a purchase the staff were friendly and helpful. But as soon as l made a purchase and discovered that the item wasn't functioning properly and tried to return it, that's when the nightmare began."
"Zero effort was made with us by the many disinterested staff in an empty shop."
Product Selection
Pros:
"It is truly enormous, with every inch given over to guitars, basses, drums and electronic instruments."
"Excellent selections of instruments (not just guitars)."
"Musical paradise! If you went in looking to buy a guitar, no matter what price, you'd be hard pressed to leave without one. The selection is awesome."
"It is a guitarist's wonderland! A wide stock of quality guitars and the other stuff you need to make a noise!"
"Amazing range of guitars."
"Comprehensive selection of quality guitars."
"They have a good selection of recording gear, amps, and sundries and large selection of electronic drum kits."
Cons:
"When I went to try a Duff Mckagan P-Bass it didn't even work (electronics problem)."
"Ordered 3 6 tier guitar stands online only to be told on the day of collection they had non."
"Who on earth boasts an eclectic rare selection online, but displays only 5 left handed in store?"
"Generally seems to have a lot of choice although not in the 3/4 size we were looking for."
"Ordered an item that said there was 6 in stock only to receive an email to say there wasn't any in stock."
"It always seems that when there is something I wish to buy, it always seems to be in stock in the Glasgow branch and not this one."
"Missing a point because the music tech/synth area used to be much better."
Store Experience
Pros:
"Great demoing areas rather than glorified cupboards like some other stores."
"What a shop !! Even if you just like music and don't play an instrument it's worth a visit."
"This shop is so well equipped."
"This place is simply a guitarists dream!!!"
"The biggest guitar store. Excellent choice of various guitars and accessories."
"They have rooms set up so that you can try out almost anything in the store."
"The store was huge and stocked with electrics, acoustics, drum machines, digital pianos and a great sealed off acoustic room."
Cons:
"Over the past 12 months the service provided has gone really down hill."
"Really rate this store..but disappointing this time, bought the last one in the shop so was still hanging on the wall..No box, no manufacturers paperwork..crudely wrapped in bubblewrap..got it home batteries went flat in under 2 minutes.."
"After being casually directed to where the keyboards were, we were left standing by numerous keyboards alone trying to turn them on."
"Nice selection of guitars and lovely shop, but I have to say that, having gone there with £500 in my pocket to spend I was completely put off by the first salesman who I met."
"The salesperson dealing with the trade-in clearly had no idea what sort of guitar he was dealing with."
"Got told off by staff for taking a guitar off the wall to look at/feel."
"To sum up, Guitar Guitar made a promise, wasted my time going to their store on the basis of their promise, then reneged on it and made entirely unjustified excuses to try and wriggle out of their commitment."
Staff and Service
Pros:
"Looking for a first guitar I was helped out by a well mannered member of staff named Vinnie."
"I am glad I found a great store with great staff. I will definitely be returning and will spread the word to fellow musicians out there!!!"
"The staff in the store could not be more helpful and friendly."
"Really friendly, helpful and informative people at guitar guitar epsom."
"Staff friendly and helpful, leaving me to try in peace."
"He's incredibly knowledgeable and intuitive and did a great job."
"Really helpful and knowledgeable staff. No pressure on time or sales. Can't fault them."
Cons:
"Nice team but a guitar I sold to them was purchased on the basis of the resale price carrying a 50% markup on what they gave me."
"Guitar Guitar are doing very little to help."
"My last instore experience was really poor."
"Very poor customer experience. Lost my number twice and failed to call me back."
"This was all done in full view of many other customers at the main desk, making it appear that I was some sort of dodgy customer."
"Their loss as I wanted to also purchase a Nord stage piano too... will go to a proper music store next time."
"Spent just under a grand on an amp which blew its self within a month, guitar guitar have been messing about for three weeks, sent unacceptable packing for the return."