Southern Motorhome Centre Ltd Reviews Summary

Customer Service

Pros:

• "The service we have had is second to none."
• "Mike and his team honestly could not have been more helpful and attentive to our needs!"
• "The whole team have been Very pleasant, extremely helpful and provided a very professional service."
• "SMC continues to provide excellent service and for that, I thank them all."
• "The after sales and support from SMC is simply amazing."
• "The experience from buying our first motorhome to the after care has been outstanding."
• "They have been superb in resolving minor issues and we would recommend them to everyone."

Cons:

• "Your claim that I was shouting, rude and aggressive is absolute rubbish."
• "Unfortunately my Motorhome developed a bigger fault than I imagined to the point I rejected it."
• "Took it back to southern motor homes had a full refund not once did Mike apologise left us feeling distraught."
• "I was evicted for absolutely no good reason."
• "Very unhelpful!! We had a broken water pump in a horsebox, phoned for help and were told they only deal with motor homes and caravans and they were busy."
• "Next day at home went into van found damp patches inside."
• "Please don’t fall into the same trap."

Sales Process

Pros:

• "Mike and Callum were superb, making the whole process straightforward and stress-free."
• "Really friendly, helpful and obliging sales team."
• "They are very knowledgeable and have no pressure sales, no gimmicks, and honest talking ethos."
• "Allowed freedom to browse without any undue 'sales' pressure."
• "All the staff were very helpful, there was no pressure to sell."
• "Staff are super friendly and there is no hard sell."
• "The guys are super friendly and helpful, and patiently answered the hundreds of questions we had!"

Cons:

• "On the installation day of our van it seamed nothing wanted to work disastrous."
• "Went to view a motorhome but wasn't there when I arrived, so disappointing after a long journey."
• "This was met with a 'if you don’t like the way we do business then go elsewhere' with my keys being waved in my face at the same time."

Quality of Vehicles

Pros:

• "We are really really pleased with our Motorhome, don’t think we could have gone to a better place."
• "Very friendly team, fantastic quality vehicles and the bottle of bubbly on the handover a nice touch."
• "The second hand motorhome we purchased was immaculate when we collected it - thank you team - and Nick was very through running through everything showing us how it all worked."
• "Mike and his team only sell well prepared & reliable Motorhomes regardless of their age."
• "We found the 100% hygienic premises & meticulous vehicle preparation process very reassuring."
• "I have just returned from an extensive 10 month trip around Europe and covered over 15,000 miles and the motorhome did not miss a heartbeat."

Cons:

• "Have owned our van for two months now, and had a slight niggle which was a manufacturer error, and the guys were great, and quickly sorted it all out, even offered a loan vehicle."