Swindon Caravans Group Reviews Summary

Customer Service

Pros:

• "Fantastic customer service from James and Carrie, they were incredibly helpful with multiple questions regarding resolving an issue with my mini campervan."
• "John the Aftersales Manager couldn't have been more helpful, and the work was done conscientiously and to a very high standard."
• "Swindon caravans proved extremely helpful without being overbearing."
• "Great service very helpful staff."
• "From start to finish the service was great by everyone involved."
• "The staff in the after sales office and servicing are excellent at what they do and always have a happy smiley face."
• "The team are always very friendly and helpful."

Cons:

• "Repair to my caravan heating system not carried out properly. Discussion with workshop manager very negative."
• "No one walked up to as to chat. It was 1/2 hour before closure and I think we were already a 'bother'."
• "In response to your question, I was not only left feeling dissatisfied but verbally assaulted."
• "To busy for there own good. Telephone manner could do with some work."
• "Very bad customer service, very rude unhelpful staff."
• "Whenever I have called your office in June and July 2015, you have conveniently been out and NEVER returned my call."
• "Went in with cash in hand to buy a new all seasons air awning. Blond woman behind the till was so unhelpful."

Quality of Repairs

Pros:

• "They even managed to fix a fault which they had told me couldn't be repaired."
• "Purchased a second hand caravan from Swindon Caravans. Snagging list dealt with to a high standard."
• "Just had my annual service completed and a few bits of warranty work carried out. Swindon Caravans completed all the work with no fuss but with real professionalism."
• "Swindon Caravans identified some water ingress during a service. They showed me where it was, then changed the window and roof light seals."
• "Really pleased with the service and warranty repair on our caravan - like having a new van all over again!"
• "The caravan was taken in for a prearranged annual service. Reception staff were, as usual, polite and helpful."
• "I have had my caravan repaired by swindon caravans several times and had to take it back most of the time because the repair has not been done properly or bits are damaged while they have been working on it."

Cons:

• "Swift caravan falling apart absolutely shocking: Internal door frame to the toilet and shower area was warped large gap at the top small gap at the bottom causing door to rub on the frame, badly fitted."
• "Repair to my caravan heating system not carried out properly."
• "Returned caravan and got full refund, after sales very shocking as majority of these issues should have been identified and resolved prior to collecting the caravan."
• "I bought a brand new Swift Sprite caravan from them that was faulty from day one."
• "Purchased a 2014 caravan last year with 12 months warranty. Planned to part exchange after 7 months but the new dealer discovered extensive damp."
• "A temporary repair has been done and I am intending booking it in for a service and permanent repair."
• "They are quick enough to take thousands of pounds off you but after sales are appalling we most certainly will not be returning to Swindon for our next new van."

Sales Experience

Pros:

• "Recently purchased a 2024 bailey from Lee, he was an absolute pleasure to deal with answered all our questions non pushy and generally a really nice bloke."
• "Jack should go far. Yes, very nice change all round and would recommend Swindon Caravan Group to anyone who asked."
• "Great experience with Swindon caravans, excellent customer service, fantastic handover of our new unit."
• "If you are looking for a van I can honestly say you will not go far wrong buying from them. 100% perfect service."
• "This is our first caravan, the staff at Swindon Caravans made this a very straight forward easy process."
• "Part exchanged my old caravan for a newer version with Swindon Caravan Centre. A really good deal for my trade in older caravan."
• "A pleasure to deal with Lee, Naomi and all at Swindon Caravans."

Cons:

• "Drove over an hour to this place to look at a caravan I seen online. The pictures online did not represent the caravan we was shown at all!!"
• "It's now been 11 months and I have had no contact from Guy Collister and my caravan is still in their yard at Swindon."
• "Took 3 months to get brand new caravan warranty replacement parts had to chase over and over again."
• "DO NOT BUY ANYTHING FROM SWINDON CARAVANS OR SWIFT - save your money and an immense amount of stress."
• "We arrived at Swindon caravans on Saturday after making an appointment 3 days before after placing a deposit for a 3 year old caravan... this van as never been cleaned."
• "My advice would be - don't buy a caravan from this Dealership."
• "They will happily take your money, but when there's a problem they don't want to know."