Address: 8 Causeway, Horsham, RH12 1HE, United Kingdom
Phone: +441403252477
Rating: 4.8
based on 186 reviews.
Customer Service
Pros:
"The staff are all very friendly and helpful."
"The staff are always friendly, helpful and professional, the treatment brilliant."
"All the staff were friendly, and extremely punctual."
"Staff are very friendly and help full, I receive reminders via text in plenty of time about my appointments."
"Pleasant staff all around."
"A friendly welcome from the reception team followed by hand sanitizer and temperature taken."
"The reception team were very friendly and from my dentists I received a good check up my teeth as well as lots of info on brushing, sensitive teeth and the best toothpaste for me."
Cons:
"What stops it being an outstanding 5 star is the reception staff who continued to chat to each other whilst I stood patiently waiting and were abrupt and unhelpful."
"I do think the reception could be managed better, for example the phone was ringing and the receptionist finished her call and I suggested she take it, she said no its the other side and an external call."
"But i have to say some of the reception team I have met appeared cold and uninterested."
"Very unhappy about how someone got treated by reception yesterday. A man who looked as if he had a stroke, was clearly shaking and in distress struggled up the stairs to reception."
"Receptionist, was a lady I had not seen before, and to be honest was not as speedy and efficient as those that I have met previously."
"I was left waiting for 20 minutes and no one could be bothered to tell me about the delay."
"I was asked to arrive early to complete some forms which were only given to me once I had been kept waiting without an explanation for 30 minutes and it was already 10 minutes past the appointment time."
Dental Care Quality
Pros:
"I would certainly recommend this dental practice."
"Excellent and courteous service as always, from receptionists, dentist (Ruth Bentley), her dental nurse and my lovely hygienist, Jenny."
"The whole process was extremely quick, efficient and professional."
"Best dentist I’ve had at the causeway for a long time and have been going there for over 25 years."
"Donal has been amazing every check up has been done calmly, I've not left with any fear of the next check up."
"The service is first class as are the dentists, hygienists and all staff."
"Absolutely brilliant service today. The fillings performed while completely PPE'd up to the max."
Cons:
"They have left me with half a tooth and the nerve exposed and told me to come back at the end of August, awful service."
"The only down side with the Causeway practice is there are a flight of very steep steps and no lift, so if you have problems with stairs you would be better going to their other practice they have in Horsham."
"Good to see a Christmas after problems on my holiday, but very concerned that the temp covering on the tooth cannot be replaced with something more permanent until October."
"Not so convinced about the standard dentistry, I saw a consultant from Kings Hospital about a wisdom tooth and they wrote to my dentist to ask them to take care of some receding gums which my dentist did not mention and did not deal with."
"Their phone systems are a little chaotic and often go unanswered and its almost impossible to get them to return a voicemail."
"The way they have treated me is an absolute disgrace all they care about is the money."
"Finally got an emergency appointment after 10 days, now have to wait another 10 days for my own dentist to see me and then have to wait another 8 weeks to get it fixed."
Facility and Accessibility
Pros:
"Excellent dental practice. Clean and welcoming and with the latest technology to check in and update your details (all done on Ipads - very impressive!)."
"Felt safe with the covid measures in place. Hygienist was super friendly and took time to alleviate any concerns I had after not being able to attend for a long time due to the pandemic."
"The practice Covid preparations gave me a feeling of confidence - managed entry, hand sanitising, PPE and temperature check and satisfactory social distancing given the constraints of this old building."
"The whole centre is very comfortable and professionally run, and I felt in good hands there."
"Staff made me feel safe and have shown plenty of health and safety considerations."
"A well run friendly set up - everyone meets you with a smile. Even during times of COVID this is a well run practice with everyone's safety top priority."
"The atmosphere is relaxed with warm colours of paint & lighting which combine to make it feel less clinical & less threatening."