House of Dental Reviews Summary

Customer Service

Pros:

• "From the moment you walk in the door you are put at ease. Reception staff really friendly and professional."
• "Special mention to Michelle (receptionist), always welcoming, friendly, smiling and helpful."
• "The staff were understanding and very helpful."
• "All the staff are friendly and approachable, from the receptionists through to the dental assistants."
• "Friendly reception staff (on booking and arrival) and superb attention from Priya (Dentist) and Aneekha (Hygienist)."
• "Such lovely courteous and kind staff, they certainly take great care of you."
• "The reception girls lovely too highly recommend."

Cons:

• "I could say every service need to wait more than 1 month."
• "Just wish they answered the phones at 8am and returned calls when leaving a message."
• "Keep getting cancelled by them."
• "They do not reschedule appointments and they do not give your deposit back!"
• "Also receptionist seemed to have an issue my son and I have different surnames ... 'oh your not married then' she said.... AVOID."
• "Rachael the receptionist from HELL....."
• "The receptionist I just spoke to ( Rachael ) after snapping my front tooth is the most argumentative person I've ever had to deal with."

Dental Care Quality

Pros:

• "Would highly recommend this dental practice."
• "The treatment I received was honestly the best I have experienced - Laura took is slow, checked in with me often and guided me through the whole thing with patience."
• "Very friendly and welcoming staff, for sure my best experience at a dentist practice!"
• "Hands down the best dental experience I've ever had - The service and treatment here is second to none."
• "I am very happy with the outcome, the care and time that was given to me during the treatment was outstanding."
• "I would highly recommend her to anyone looking for a skilled and compassionate dental hygienist."
• "The dental skill-level of both Rohit and Priya is truly remarkable."

Cons:

• "I have been with the orthodontist there for over 2 years and from the start I have been getting a horrible service."
• "He has hurt me multiple times when changing the brackets and a day after getting my braces a bracket came off."
• "I pay private dental price, but got GP dental service..... Disappointed for the service..."
• "They also do a really bad job, I have made a complaint about my hygienic appointment as they have badly cleaned my teeth."
• "Appointments when I did get one were too quick. Felt rushed out."
• "Awful place. Dentist was vile to my son. Disgusting 'bedside manner'."
• "Horrible just horrible the dentist Addison, she is a butcher pls don't take your children to dentist Addison."

Appointment Management

Pros:

• "I called a Monday having terrible pain, they got me in the next day, had a tooth taken out and all sorted."
• "I didn’t feel rushed during the appointment."
• "Such care and attention taken and explanation given for every step of treatment."

Cons:

• "Took my son to this place 3 times and we encountered delays in our appointments, 3 times, first was 30 mins, then 40 mins, and 60 delay today."
• "Bought my kids here for the last 3 yrs and everytime were kept waiting in the waiting room for an hour!"
• "They keep cancelling my appointment. Twice last time and now on my next appointment."
• "Would not recommend this place. Customer care is not great, they just keep you waiting and don't even come up to you, to let you know about the delay."
• "Not once they answered the phone or replied back to me."
• "Didn't like the attitude of the receptionist, refused to get an appointment for my daughter."
• "They REFUSED to see me from not going for a year due to a home move."