Blackhorse Way Dental Practice Reviews Summary

Reception

Pros:

• "Chrissie on reception is always friendly and helpful. She’s very efficient too!"
• "Firstly the lady at reception is welcoming, friendly and professional which helps with my phobia."
• "The receptionists are so efficient and welcoming."
• "Christine, the receptionist at the Surgery is outstanding. She is so patient, kind and super organised."
• "Polite and very friendly receptionists, especially Christine and always made to feel very welcome."
• "The receptionists are always smiley and helpful and quick to book in appointments."
• "And Christine at reception is lovely 😊 nothings to much."

Cons:

• "The new receptionist and back room staff need to pick up their game."
• "COVID restrictions meant I was left outside the front door for over 10 minutes beyond my appointment time."
• "Being charged for missing appointments is frustrating but I accepted it with good grace, as I know how much time and money is wasted when people are no-shows."
• "But must be honest reception staff are not welcoming and a little rude."
• "I was then asked to go and talk to the private dentist, she was aggressive regarding previous appointments I had rearranged."
• "Now I don't have a problem with the reception in fact I've always found them very good and that is where my two stars are going because Sara definitely does not deserve any stars for what she has done."
• "Won't ever visit this practice again."

Dentists and Dental Care

Pros:

• "the team at Blackhorse Way are so professional and patient."
• "I recently had a tooth extracted by Roisin and honestly cannot fault a single part of the work."
• "Rebecca is a very good dentist who put my health and well being first."
• "Both my dentist and the receptionist are absolutely amazing."
• "Dr. Patel performed both jobs very gently and skillfully."
• "Dr Sarah Hosier always makes you feel completely at ease, reassuring you through the whole treatment process."
• "Rebecca my dentist is wonderful - so gentle, explains everything as she goes."

Cons:

• "NHS dentists barely check your teeth before sending you out the door. That’s not a check up!"
• "Unfortunately the routine check ups are nowhere near as thorough as they were with Sarah."
• "Very unethical. Such a shame as the hygienist here is the best I've ever seen."
• "Been at the dentist all my life, today I have never been so disappointed. Unprofessional and rude."
• "The hygienist was unable to polish my teeth and I left after half an hour with a horribly tasting mouth and the same bill/cost as I would have had pre Covid despite a more limited service."
• "That’s not a check up!"
• "Sarah Hosier is a fantastic dentist but sadly now only does private work."

Facilities and Accessibility

Pros:

• "Surgery was clean all within Covid rules."
• "Excellent online booking system making booking so easy with appointments always available to fit around my work."
• "The atmosphere was welcoming and friendly."
• "Exemplary covid hygiene measures."
• "Great you have a w.c a few disability aids would help."
• "The location is right in town centre, plenty of parking choices nearby."
• "Facility is very clean and looks great with the newly renovated decor."

Cons:

• "The building the surgery is in (in fact both the buildings in Black Horse Way and The Causeway) are uniquely old and curiously laid out, so they would be probably slightly awkward for the elderly or infirm (in my opinion) due to steep stairs, changes in ceiling heights and rather uneven floors."
• "I was just shocked at the price of 'glueing' my crown, which had fallen out, back in place."
• "Building a little tricky to find and currently being refurbished."
• "The only downside is there is nowhere free to park."
• "My only suggestion would be to install a lower front door buzzer, so wheel chair users could reach."
• "The only thing I would say is don't get caught out by the late cancellation fee."