Jones Dental & Implant Clinic Reviews Summary

Professionalism and Staff Attitude

Pros:

• "I couldn’t ask for a more professional or friendly service, all members of the practice are exceptional in their service and care."
• "Simply the most professional, friendly and caring practice in the area."
• "The dentists are very professional and helpful."
• "Professional service with professional staff!"
• "Every member of staff is friendly and helpful."
• "Professional, Clean, Fast, Cordiality. 5 star service."
• "The expertise of the professional staff excellent."

Cons:

• "Unfortunately service I received was horrible, nothing what I had before."
• "It is without question the worst doctor we have ever visited."
• "The dentist didn't know why I was there which seemed unprofessional."
• "Terrible service, doctors that don't seem to know what they were doing, very rude staff."
• "But the reception staff here really don't value new custom - we actually felt this on day 1, when we received a lukewarm welcome."
• "They were running 10 mins late and there was no apology."
• "Punctuality is not something the staff seem to understand."

Customer Service and Support

Pros:

• "From the initial phone call at 8, to walking out at 9.30 I was given what I can only describe as excellent, efficient and very friendly service."
• "Highly recommend."
• "I have recommended Jones Dental Care to a number of friends and family."
• "The Receptionists are friendly and informative."
• "Couldn't be happier with the continuous great service my whole family receives at Jones Dental."
• "The service is second to none, from ease of contact to arrange appointments, the extremely welcoming, professional and polite reception/administration team deal with all queries expertly."
• "Always a warm welcome from the ladies in reception."

Cons:

• "At this stage, I only want to give 2 stars."
• "Please delete me from your patient list."
• "Contact number given but not answered."
• "I wouldn't give it a star because that denotes a positive and there wasn't any but for purposes of submitting this review it gets one!"
• "I felt like a teenage girl being patronised for making my own dental decisions."
• "I don't recommend!"
• "On both of my visits I found the dentist rude and unhelpful."

COVID-19 Measures

Pros:

• "All very well organised in view of the pandemic. I felt safe."
• "I like the way of covid check-in, check-in via telephone and seated in the car, then someone will come and ask you in, straight in to the treatment rooms."
• "The covid precautions were sensible and well implemented and followed strictly."
• "I felt very safe attending my appointment, the procedures in place and staff within the practice put me at ease straight away."

Cons:

• "I did have to return to reception to pay a separate fee due to extra COVID-19 measures which were not covered by my Denplan policy."
• "Everyone is very friendly and welcoming. However this time I was a little shocked when I was expected to pay for the Dentist PPE."
• "And all what they cared about is to make me pay again £80 for the X-Ray for the checking after they have told me on the phone that i will not pay this time."

Cost and Pricing

Pros:

• "They give good advice, and only recommend what is actually needed."
• "Very reasonable charge for the treatment and prescription."
• "Monthly payment options make this high-quality care more budget-friendly."

Cons:

• "I was surprised that the practice had decided to increase the charge for this work by 8.7% this year."
• "Good quality treatment, great attitude, but all of this for a higher price."
• "My girlfriend tried to fix a small problem (root canal treatment), she paid more then 500 pounds in advance and finally she fixed the problem in her country."
• "Charged me £85 for an emergency appt despite me being with the dentist since I was a child so over 30 years."
• "I was told the cost would only be £49 for my first appointment/new customer, but after my appointment I was told I had to pay an extra £18 for X-rays!"