KFC Cambridge - East Road Reviews Summary

Customer Service

Pros:

• "The service of the staff is magnificent... Mr. Pradeep and Mr. Uday do an excellent job."
• "This was the first ever KFC that I have been in where the staff are friendly."
• "Especially the staff and the Administration is commendable."
• "The service was excellent and efficient."
• "Even though I'm assuming inside they were groaning at my late turn up- the staff were friendly and made some fresh popcorn chicken."
• "Can't praise the staff enough, but the atmosphere wasn't great."
• "Special mention to Swethanjali. She is super quick and kind."

Cons:

• "When I confronted the staff, they were convinced it was correct and even after showing my receipt and showing it was wrong, they still didn’t fix it!"
• "Tried to call store three times but nobody answered."
• "Terrible service staff didn’t have a clue."
• "Very bad service, had to wait for 20 mins till I receive my order of just a megabox and a filet burger meal."
• "The staff member who was shouting and swearing having an argument with the Uber Eats/ Deliveroo drivers."
• "The staff is unprofessional good for nothing as being a global brand KFC will lose its loyal customers because of these employees."
• "Cannot stress enough that firstly the staff were absolutely rude!"

Cleanliness

Pros:

• "They recently had a new refit in the store, it now looks a lot cleaner."
• "On return I could see the guys were getting ready for closing down- floors were mopped, tables wiped and appropriate signage- kudos 👏."

Cons:

• "Probably the worse KFC I've been to, food was extremely greasy."
• "The dirtiest KFC I have ever been."
• "The restaurant was messy the toilets (male) was like a swimming pool of piss."
• "Lobby is really dirty and the tables need a good wipe."
• "Dirty dirty dirty. Not clean not clean not clean."
• "The dirtiest KFC I have ever been. Same greasy handprints visible for months."
• "Disgustingly dirty."

Food Quality

Pros:

• "Brilliant and family bargain bucket ten pieces of kentucky fried chicken and four fries plus four sweetcorn and bottle of Fanta."
• "The chips were hot and fresh, the chicken was juicy, and my Big Daddy Burger was one of the nicest I've had in any KFC."
• "The food is most of the time fresh and very well made and well worth it."
• "The food is delicious, the service is good, and the prices are reasonable."
• "The nicest KFC I've ever had, I got a big daddy box meal with a Pepsi and coleslaw."
• "The food was definitely good."
• "Ordered a Fillet box meal with hot wings and an extra diet Pepsi which was as delicious, crispy, and satisfying as always."

Cons:

• "Went home to eat my favourite KFC and when taste it throw it in the bin. It was overcooked."
• "Unfortunately the chicken was not cooked well and the meat was red and bloody at the bone."
• "Absolutely horrible just got home with it no chips and was given beans and rice because they had no chips the whole lot came to £28,00 it was dried out probably been there all day."
• "The chicken was beyond dry and the fries were literally stone cold and very tough."
• "The chicken was limp, with barely any coating on it. What coating there was had little flavour."
• "Megabox was too oily and tastes stale and the oil needs changing."
• "If you like KFC never use Cambridge KFC. It will put you off. Disgusting."

Order Accuracy and Delivery

Pros:

• "Well worth just under 16 pounds works out roughly 4 pounds per person."

Cons:

• "Got food off these guys four times, and a piece of chicken was missing from my order two of those times."
• "Are they ever open for delivery! No they don't seem to deliver at all anymore."
• "I just Ordered via Deliveroo... But they Only delivered only half of the Orders... and called to the shop couple of times no response."
• "It's so disappointing part of my order was missing and it happened twice in a row."
• "Still charged us normal price, will not be ordering from here again."
• "We order from here quite a lot as my son loves it but they can never get the orders right."
• "Order was supposed to arrive an hour ago and is nowhere to be seen."