Address: 2 Crittall Rd, Witham, CM8 3DR, United Kingdom
Phone: +441376324600
Rating: 4.7
based on 115 reviews.
Customer Service
Pros:
"Fantastic service. They actually picked my bike up and returned it to me FOC."
"The staff at Cannons are always very welcoming and friendly and always very helpful with technical and practical advice."
"You couldn't ask for a friendlier, more efficient or smoother service experience than dealing with Tim at Cannons."
"Absolutely brilliant service especially from Jaspal Kalsi who made my purchase of an approved used BMW motorcycle easy."
"Very happy with the service from Cannon BMW. I first enquired about my bike whilst on holiday, a week later my bike arrived earlier than expected (which was nice!)."
"Great service received when bike went in for some work. Smooth communication, great organisation and very efficient service."
"Simply the best customer service I’ve had, everything was perfect from booking the service via email communication all transparent and clear to arriving to the showroom to pick up my loan bike and dropping off mine."
Cons:
"Initial enquiry regarding the 20% discount on winter servicing was frustrating to say the least."
"When I booked my date, they said they'd need the bike for a couple of days. When I arrived they then said they want it for a week."
"Disappointing experience with service department. Communication was poor, with and between staff, meaning what I wanted done was all but ignored."
"Not impressed - wandered round the clothing department and despite lots of staff on computers nobody interested in helping."
"Disappointing, Husband rang up today for a service quote on his bike. Witham being his local dealer. Quoted £70.00 more than another Motorrad dealer for exactly the same service."
"Felt like an inconvenience, and unnecessarily patronised... I just can't recommend unfortunately, and won't be returning in a hurry."
"Been trying to buy a bike for weeks but they seem to be almost deliberate in ignoring me."
Sales Experience
Pros:
"BMW motorcycles are amazing and the team at Cannon BMW Motorcycles are even more amazing."
"Back at Cannons BMW today after making a mistake buying the wrong colour bike a few weeks ago. Couldn't believe the attitude of the staff, the speed at which they took ownership of the issue and the turn round time."
"How would I rate Cannon motorcycle? Easy in one word 'Dangerous' you walk in with no emphasis on buying a bike and now I'm counting the days until I can pick my bike up!"
"I’ve just bought my BMW from Cannons and what a fantastic experience, Phil Webster looked after me from start to finish and I got an amazing deal, I’m well pleased and glad I popped in for a coffee which started the whole experience, the cafe is well worth a visit."
"What a lovely experience. No pressure, knowledgeable salesmen, good old customer service and good value (for BMW)."
"A massive thank you to the whole team at cannons. From the start I was made to feel welcome and nothing was too much trouble."
"I've been riding for over 40 years and dealt with mainly Japanese dealerships, but this is my first BMW, what can I say I'm amazed at the aftercare at Motorrad Cannon Dealership."
Cons:
"Shockingly bad service on my first time with Sycamore Whitham."
"Steer well clear. The sales staff are great. I have bought from them - but the service staff are clueless."
"Hubby went to look at buying new bike. The staff shouldn't judge people by the way they dress. Staff had no interest."
"I then get a call from them saying my bike has an oil leak, and the 'sump' had corroded so badly it needed replacing."
"Edit : 8/03/20: So after getting my scooter belt change by a local shop, who only charge me 300£. I will for sure never recommend Cannon to anyone !!! Cannon wanted to charge me £1200 just to change the belt of my scooter!!!"
"I had a 2016 S1000R sport with 11,000 miles on the clock with service history all done by them... their offer was insulting."
"All the staff are all different from the Braintree days. They don’t seem as friendly anymore… I probably wouldn’t have another BMW bike now anyway. In my experience they’re overpriced and not that reliable."
Facilities & Amenities
Pros:
"Cannon BMW Motorcycles is the complete experience. From a great selection of new and used bikes, to welcoming and helpful staff culminating in a trendy cafe with great coffee."
"It's a great shop, decent bikes some good deals and friendly staff, cafe has got a ton of grub also, nice place to just relax if you want to after a ride."
"Great dealership and when we discovered the cafe on premises also with nice staff, well, the decision is easy !!!"
"New showroom is great, and the food served in the cafe is excellent!"
"Nice air-conditioned showroom which was very welcome as it was a really hot day."
"The on-site cafe makes this dealership a great place to stop or meet your mates for a catch-up too."
"Excellent facilities too."
Cons:
"Quoted an extra £1500 I told them to leave the oil change and do the other service work."
"I spent 3-4 days calling the service department with zero headway."
"Been a long time since I've received service as good as I have recently received from Cannon BMW Witham."
"The cafe Torque is brilliant. Decent food depending on who is serving but unlimited bread and toast for breakfast means you'll never go hungry."
"Just bought a bike during lockdown so not the easiest of times. PX deal was reasonable."
"Lots of new and used bikes available and great clothing department."
"Every time I use this dealership, I experience nothing but exceptional help & assistance."