Lind Motorrad Reviews Summary

Customer Service

Pros:

• "James in the service department was nothing but helpful, keeping me up to date with what was happening & when my bike would be looked at."
• "Barry's extremely professional approach made the delivery a wonderful experience and delivered my new bike straight into my summer house in the rear garden."
• "Thank you Gary, Jenny and all the guys at Lind Motorrad Welwyn for an exceptional service."
• "Especially Dominic and all the team at BMW Motorrad Lind was incredibly knowledgeable, patient, and attentive throughout the entire process."
• "Superb customer service, especially from Steve Brown, in the Motorrad parts department."
• "Excellent communication throughout, attention to detail and very considerate regarding my needs/timescales."
• "Great customer service from Adam Fry. Excellent communication about everything."

Cons:

• "We've just been in - got ignored, asked for assistance, got a grunted 'someone will be out' and no one came."
• "I have been trying to book my bike in for a service and MOT for the last week and nobody ever answers the phone."
• "Gary Young's Aftersales Team is dire."
• "I didn't get any sense of professionalism from this establishment."
• "Be warned the sales team cannot be trusted."
• "Not once was I acknowledged, Or approached."
• "Awful service and parts departments. These guys don't care about providing any level of service and are rude."

Dealership Experience

Pros:

• "Do not buy a BMW motorbike until you have been to Lind Welwyn Garden City......You won't regret it!!"
• "Just bought an amazing S1000rr from Adam Fry at Welwyn BMW. Was a fantastic service and a great place to spend the afternoon and a lot of money."
• "It was extremely refreshing to walk into a dealership and feel like part of the biking family not just another customer."
• "Awesome friendly place. Very helpful staff who actually call you back when they say they will."
• "A massive thank you to Russell Gibson-Batty for his outstanding service, they don't come any better."
• "Definitely a company that I’ll deal with again. Thanks for all your efforts Boys."
• "The place itself is a wonderfully vast Aladdin's cave of shiny 'Beemers' (including a few other premium brands) a destination place for motorcyclists in its own right."

Cons:

• "Workshop is busy so there’s quite a wait for an appointment."
• "I was going to test ride across S1000RR, but there was an excess fee of £1000.00. I'm not agreeing to that."
• "They basically started waiting 1-2 weeks for a non-urgent part without telling me."
• "Been trying to book a service for 3 days and each time leaving my details for someone to call back but no one ever bothers…!!"
• "Seriously would never recommend this place went in for a recall didn't see my bike for 3.5 weeks then came back running poorly."
• "Booked 2 test rides and confirmed all documents needed with the customer service. Wasn’t allowed to ride and really disappointed."
• "Early morning, I wanted to educate myself about the GS family... and the sales team is just that sales team. They don't have the answers, or maybe they just don't think its important to provide one the answers they seek."

Quality of Work

Pros:

• "Repairs were done with efficiency and the bike was ready to go when I arrived to collect it."
• "The facilities are excellent and the time flew by while I met and chatted with other customers also happy to wait while their bikes were serviced by a very professional team."
• "Lind have even carried out free warranty work on issues that I hadn't even spotted, which they didn't have to do."
• "The new dealership at Welwyn Garden City is fantastic, I always get great service from SBW."
• "Kevin and his colleagues delivered fantastic service; sorting a rather critical recall item and getting me back on the road as quickly as possible."
• "The team in the workshop appeared very knowledgeable and diligent."
• "My bike had some major work done to it... Top job!"