MOTO-PASS MOTORCYCLE TRAINING & TESTING Reviews Summary

Instructor Quality

Pros:

• "Kenny is just brilliant."
• "Even before the course began Kenny was on hand to answer questions and provide support."
• "Excellent 1 - 1 tutoring from Tracy. You pay more but it's money well spent."
• "He is a great instructor who not only teaches you all the skills needed get your license, but the 'real-world' tips and best practices that go beyond the tests."
• "Kenny is a great friendly but firm teacher who will train you to get you through whatever motorbike test you are taking."
• "Kenny remained calm and tried different ways of teaching until finding the best method that suited me."
• "Kenny doesn’t just teach you how to pass your test, but that he teaches you how to be a better - and most importantly, safer - rider for life."

Cons:

• "Poor communications - Book at least 3 weeks in advance."
• "kenny is very strict and was a little patronising at times."
• "Despite the instructor was very emotional some times."
• "See you next Tuesday..." (implying dissatisfaction with the service).
• "Tracey is very far from being considerate. While the other group was enjoying their riding, we were stressed out whole time because of Tracey’s never-ending criticism and harshness."
• "Not worth it. The instructors did not instruct you properly whilst leaving you (as new driver) and helping others more."
• "In short, stick with Dave and stay away from Tracey."

Customer Service

Pros:

• "Real personal touch. Cannot recommend enough."
• "Ken was very understanding with me when I had troubles - ex army artillery gruff withstanding! But he never gave up on me and seemed to tailor his approach to me where I needed a little extra help."
• "They treated me really well on the phone (unlike some other schools I'd phoned for information) and were really lovely in person."
• "Both Tracey and Kenny are lovely people and helped me with all the questions I had."
• "Tracey was extremely responsive before-hand with the emails/calls."
• "After great initial comms and advice from Tracey about what they did and all the stages and requirements to get a full licence, I booked my CBT with them."
• "Ken and Tracey are a lovely couple who after doing the introductory cbt at Harris Academy (formally Westwood Tech college) invited me into their home and made me feel very welcome."

Cons:

• "Booked up a test and was unable to make appointment... robbed for 155 right before Christmas."
• "I was told over the phone my cbt was on the First of October only to not be notified it was on the 30th of September when I eventually got through to them on the phone after calling for days it's was too late only to be told I will get no compensation or refund."
• "I have been trying to book a CBT since LAST weekend... FINALLY spoke to them on Thursday to be told that all slots were gone."
• "Very unhappy how I have been dealt with throughout my last visit for one my cbt completion date was noted as 2 years in the future & they wanted me to pay for the new copy."
• "I was told to go to lunch, come back and see him teaching the other two in my group for an extra 30mins."

Training Quality

Pros:

• "The physical riding instruction and classwork work is outstanding."
• "Kenny's training style is motivational, detailed and firm when required."
• "Absolutely amazing all round nice new smooth MT 07 bikes great equipment great instructors."
• "Great training on skills and confidence on a bike."
• "The quality of the bikes and gear is outstanding and just shows how much care goes into his training."
• "Great instructor, very efficient, I would say he is harder at teaching than the examiners in dvsa."
• "With his training I passed both mod1 and 2 in first attempt and I'm certain I'm a much safer rider now."

Cons:

• "Mod 2 took a couple of attempts as roundabouts always get the better of me!"
• "I didn’t just get my licences first time each time but Kenny has made me a better, safer and confident rider."
• "I just pass exams mod 1 and 2 and I wasn't the best rider, lots of problems with the balance, control the bike and many others."
• "Thess guys are blatantly racist!! If your black don't use them!"

Value for Money

Pros:

• "Most importantly...very good prices!"
• "For mod 1 you actually get to practice at the test center so on the day it’s a breeze."
• "Also got to train mod 1 on the actual DVSA test site."
• "I would recommend Moto-pass."
• "Good value for money. I would definitely recommend him."
• "They offered a block course for a very good price, kind of a turn key service from CBT to riding 600's and passing."
• "It was worth every penny!"

Cons:

• "Booked up a test and was unable to make appointment... robbed for 155 right before Christmas."
• "I was told over the phone my cbt was on the First of October only to not be notified it was on the 30th of September when I eventually got through to them on the phone after calling for days it's was too late only to be told I will get no compensation or refund."